Strategic Communications Expert. Customer Advocate. Handyman. Husband. Dad of 4 boys.
Philadelphia, PA
Joined May 2011
- Tweets3.3K
- Following2.2K
- Followers1.7K
- Likes2.3K
It's a complex digital environment. Customers expect a seamless journey, and want short wait times, helpful responses and easy navigation. This @cmswire article outlines how a better #CX can result in higher customer engagement + satisfaction. sprou.tt/1Lo5nXY5bmV
2
Here's my latest blog post for @LimitlessGigCX. It reveals the Experts behind #GigCX -- who they are, why they gig, how they gig, and why they are the perfect experts for every customer. sprou.tt/1bq94fhnhl2
2
This @BBC article examines why #GenZ would prefer to walk away from jobs that don't align with their values. Instead, they opt for other ways to make ends meet in search of a better work-life balance. sprou.tt/1EGQgve53YK
2
A recent survey conducted by @Upwork shows that 30% of #GenX and 20% of #BabyBoomers are freelancing part- or full-time. This article in @Forbes highlights deep expertise, maturity + perspective of 50+ freelancers are their most valued qualities. sprou.tt/1MutrB1vErl
1
John Nash, CMO of @RedpointGlobal, says, "Customers today have higher expectations than ever." Discover the strategies brands must use to elevate their #customerservice to meet the ever-changing demands of their customers. sprou.tt/1jqwABc6B3n
1
Join @Genesys + @LimitlessGigCX in the #CXGreenRoom tomorrow 7/12 at 12pm ET. They'll break down the myths and opportunities with #GigCX. sprou.tt/1NvnCFKDLVV
To survive in the years to come, businesses will need to adopt innovative models that focus on providing value at every point in the customer journey. Learn why in this article from @LimitlessGigCX co-founder + CEO @roger_beadle. sprou.tt/141hFC83fBK
Why are #CX leaders turning to the #gig economy in light of 'The Great Resignation?' -- This @MyCustomer article explains. sprou.tt/1pBUWaEeKNi
Using chatbots to provide customer service? This @retexperience article by @LimitlessGigCX co-founder @roger_beadle looks at how chatbots alone won't solve your customer service challenges and why you should reconsider your automation strategies. sprou.tt/1E6H0mogGqa
Want a quick way to kill customer service? Try using chatbots, including poor writing, and re-using templates over and over again. Check out more pitfalls you should avoid with your customer service. sprou.tt/1BdVuYMyPOc
Where is #GigCX headed next? @limitlessgigcx COO, @NealeMegan, explores the biggest trends this year, recognizing that GigCX continues to make steady inroads into the mainstream of customer experience operations. sprou.tt/1JmFzOFxb7F
Super pumped to be a part of the #GigCX movement with @LimitlessGigCX — forbes.com/sites/jessicalin/…
Brandon Olson retweeted
If you're a small biz or Creator who is going to move from Mailchimp after their acquisition by Intuit, I'd love to help you move to AWeber. We're completely independent and 100% funded by our customers for the past 23 years. Our team is available 24/7 by phone, email & livechat
Brandon Olson retweeted
Join @clickpop + @andrewprawl TODAY at 1pm ET for a behind-the-scenes look at our new @Canva integration. Watch here 👇
youtube.com/watch?v=VcYZe_mV…
Brandon Olson retweeted
Live Q&A: Hear how @dstys used AWeber Ecommerce to collect payments for his eye wiggling ebook. pscp.tv/w/c0R0NjFEWUVYT1lkV3…
Brandon Olson retweeted
Want to know how #smallbiz owners, entrepreneurs + creators are using #digitalmarketing in 2021? So we surveyed 1,000+ of them to find out and compiled all of our learnings in our 2021 Digital Marketing Report: aweber.com/digital-marketing…
I'm going live at 1pm ET with @jackieulmer to talk about authentic selling and closing. Hope you'll tune in!
We're going live TODAY at 1pm ET with @jackieulmer to talk about authentic selling + closing, ways to take the "ick" factor out of sales. Hope you'll join us! youtube.com/watch?v=3ZM3zpg5…
2
Brandon Olson retweeted
We're a finalist for @TheStevieAwards People's Choice Award for Favorite Customer Service! 🙌 We'd really love your support and your vote! bit.ly/2Ml45B3
