I say yes, not much flusters me these days. Senior Director supporting customer supporters @ https://xitter.cf/t.co/s0qfJAKPT6
Formerly Midwest, now Dublin.
Joined July 2009
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Bobby Stapleton retweeted
even if you don't buy that "writing is thinking" (which you should), enough people hate reading AI-generated writing that you should avoid it if you care at all about outcomes. volume + velocity are no longer bottlenecks. generating more Stuff will not make people want to read it
Bobby Stapleton retweeted
Just one day to go until Pioneer — streaming live on October 7 at 10 AM PT.
Hear how the world's leading CX leaders at @AnthropicAI, @Clay, @Salesforce, @AppFolio, @Nuuly, @GammaApp, and @teachable are transforming their customer experiences with AI. And we'll unveil the next major product announcement from Fin, the highest performing customer agent on the market.
Join us online. Register at pioneer.fin.ai
Bobby Stapleton retweeted
Yeah, as soon as opus 5.5 released, we cleaned up a lot of our plugins etc and removed things that are not needed anymore. There were loads of deletions!
This goes especially for orchestrator skills which are always trying to solve point in time problems which are not needed anymore.
Bobby Stapleton retweeted
it's so strange to me that homes dont have a dedicated spot for clothes that you wore like once or twice but dont need washing just yet. where am i supposed to put my clothing L1 cache. currently it's just a little pile in the corner lol
Bobby Stapleton retweeted
Jessica: Imagine what it was like when there were no ATMs.
17 yo: I've never used an ATM in my life.
Bobby Stapleton retweeted
Ethan Hawke explains why you can't see how good your own era is until it's already gone
"My kids and stuff, some of my kids are older, so 27 23 and they're like"
"Oh back in the 90s, my son showed me the other day like 5 movies that came out some weekend in 1994 something and they're all amazing"
"He said what a time I wish i lived in that time and I was like wow I remember being nonplussed that weekend
and I remember wishing it was 1974"
"So we're in this ongoing thing which make it really easy to be critical and negative about what's happening"
"Cause usually time is the great curator, time will reveal what's good about what's happening right today cause it's harder for us to see it"
Bobby Stapleton retweeted
If you want something from someone, make it clear what. It's not imposing to ask explicitly for something; it's imposing to be vague and make the recipient work to figure out what you want.
Bobby Stapleton retweeted
We’re excited to share that we just signed an agreement for @salesforce to acquire @fin_ai for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027.
Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today.
Salesforce invented modern software and SaaS. And @benioff is like the final boss of tech founder CEOs. In seat for 27 years, he’s one of the last of his era. Still pushing, pivoting, placing big bets. It’s a privilege for @destraynor and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers.
To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us.
To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything.
To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me.
And now, time to get back to work. See you at our next product launch in a couple weeks. (:
Bobby Stapleton retweeted
massive respect for Hubspot and Freshworks as products and businesses - very proud to have Fin work seamlessly for all their customers.
Excited to say that @hubspot's 300,000 customers and @freshdesk's 150,000 customers can now use @fin_ai to power their Customer Service, giving their customer's instant accurate excellent answers.
Links in the thread.
Bobby Stapleton retweeted
It's actually super important that the Siri demo was kind of slow, because it emphasized it was real. Would be even better if it were live, though.
Bobby Stapleton retweeted
no it’s okay sir i know this 70mm showtime of The Odyssey is sold out, i just have to deliver this very large horse-shaped package to someone inside
Bobby Stapleton retweeted
Chicago was 133 years ahead of this.
Bobby Stapleton retweeted
Our new product, Operator, is prototypical of how all B2B software will be built.
Say what you want and leave the rest to us.
These 3 demos show case Operator doing analysis and synthesis, with dynamic UI, and inline collaboration.
It's very, very, cool. – at San Francisco, CA