Hi Amit! We are sorry to hear that. Can you please provide us with the support ticket number in order for us to follow up regarding this?

Hi Olugbenga! Please make sure to follow the log-in steps here and select Deriv Limited as the broker.

Hi! Unfortunately we can not assist with account and deposit related matters through social media due to information security. Kindly reach out to our customer support team via email on support@deriv.com - they can investigate what the issue might be.

Hi! Please make sure to follow the log-in steps here and select Deriv Limited as the broker.

Hi! We're sorry to hear that. Kindly reach out to our customer support team on support@deriv.com and provide a payment confirmation screenshot - they will be able to locate your transaction.

Hi! Could you please tell us more about the issue you are facing with signing up for an account, in order for us to assist you better?

Hi! We are sorry to hear that! Kindly reach out to our customer support team on support@deriv.com - they will be able to investigate the matter.

Hi! We're very sorry to hear that. Kindly reach out to our customer support team for assistance on support@deriv.com - they will be able to investigate the matter.

Please note that your selected withdrawal method may require additional processing time for the incoming transaction (after the funds have been transferred by our team).

Hello! We're sorry to hear that. When did you submit a withdrawal request? All withdrawals are processed by our team within 24-48 hours from Monday till Friday. You will then receive a "Withdrawal successful" email and the funds will be credited to your selected payment method.

Hello! If you have submitted your documents for verification, please allow our team 3-5 business days to review the submitted documents. You will be informed via email, once your account verification is complete.

Hi! If you have sent an email to our customer support team, please allow the team 24-48 hours to look into the matter and respond to your query.

Hi! Unfortunately we can not assist with account and funds related matters over social media due to information security.

Hi! The funds transfer is made as soon as the processing is complete - at the same time you will receive the "Withdrawal Successful" email. You can request for the ARN number (which will only be available once a transfer has been made) from our customer support team.

Hi! The traceID works for internal tracking. Once your funds have been transferred, your bank has a different tracking system. You can reach out to our customer support team on support@deriv.com to get the ARN number in order to trace the transaction status within your bank.

Hello! Has your transaction been processed? (You should have received a Withdrawal Successful email in this case). It usually takes banks 3-5 business days to process the incoming international transaction once the funds have been processed and transferred by our team.

Hi! We're sorry to hear that you are facing this issue. Kindly contact our customer support team for assistance on support@deriv.com

Hi! We're sorry to hear that. When did you submit a withdrawal request and which withdrawal method did you use?

Hi! We apologize for the matter, as there was a technical error with MT5 at this time. The issue has now been resolved, however, if you had any trades affected by this downtime that closed in a loss, please send the screenshots and transaction ID's to support@binary.com

Hi! We're very sorry to hear that. We have sent you a DM to request some additional details in order to assist you with this matter as soon as possible.