Asda has taken my last remaining money for an order due yesterday evening that never arrived. I have been left with no food and no funds to buy groceries. Next payday isn’t until 7th September. I need Asda to take ownership of their mistake and to resolve this urgently. My support ticket number is 06513955. The Asda app is stuck on 'order prepared'. I also need an urgent call back from a supervisor/manager to process an immediate refund. Asda says on its app it only takes payment when the order is delivered, that is not the case. They always take payment the moment after I place an order. The funds have left my bank account. I’ve tried calling their helpline, who initially said it was late but still on its way. Then when it didn’t I called the second time they told me they’ve been having “technical issues”. That the order will be cancelled but he was really vague and evasive when I asked when I’d get a refund. I’ve raised a refund request & been emailing Asda customer services but nothing is happening. My bank can’t start chargeback process for 6 days and even that can take up to 12 weeks for a refund #Asda Asda standard refunds take up to 14 *working days* and don’t usually clear on a weekend. Stores are very quick to take a customers money but always dither and make it difficult for customers that ask for refunds. I’ve never had this before in all the years I’ve shopped with Asda never once had an entire order not arrive. @asda @AsdaServiceTeam