Thanks for reaching out and sorry to hear you’re not satisfied with your order. We’ve escalated your request to our Customer Care team, who will be in touch as soon as possible. We really appreciate you bringing this to our attention and hope we can make things right for you.

Your favorite memories deserve more than the camera roll. Introducing Astra, our brilliant 12" frame featuring @Swarovski® Crystals, made to be enjoyed long after the confetti settles ✨ Available now at auraframes.com and @Bloomingdales. auraframes.com/digital-frame…

Thanks for confirming. We've requested Aura's Customer Care team reach out directly.

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Life is amazing. Remember that. We launched our biggest campaign ever, just in time for our 10th birthday. Thanks to @Adweek for telling the story behind it: adweek.it/3WlM2OF

Thanks for reaching out! We looked into this and it appears our Customer Care team has requested a few additional details from you to arrange your replacement frame. Please check your inbox for an email from help@auraframes.com and reply when you can. Thanks!

There are some limitations around transferring content between frames due to privacy considerations. The best thing to do is reach out to Aura’s Customer Support team who can confirm whether a transfer is possible in your specific circumstance - auraframes.com/help-request.

We're so sorry to hear you're having trouble getting in touch with our Customer Care team. We've reached out to the team to escalate your request. Please keep an eye out for an email from help@auraframes.com, who will be in touch with you directly. Thank you!

Thanks for reaching out! Aura's Customer Care team are here to help and would like to investigate further. The best way to reach our team is to open a service request here: auraframes.com/help-request. Looking forward to hearing from you. Thanks!

We're sorry for any confusion. Aura is designed as a Wi-Fi-enabled digital picture frame that lets you and your loved ones share and enjoy photos from anywhere. As a result, the frame must remain connected to Wi-Fi and plugged into a power source to operate and receive photos.

Hey, if you're experiencing issues with your frame’s brightness it's worth reaching out to Aura’s Customer Care team so they can investigate further. You can submit a request here: auraframes.com/help-request Looking forward to hearing from you. Thanks!

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Thanks for reaching out! We just sent a DM requesting more details. Looking forward to hearing from you.

Sorry about that! Please try again. Thanks!

If you could please DM the email address your wife used to log a service request we will follow up with Customer Care. Thanks!

Thanks for reaching out and sorry to hear you’ve run into an issue with your frame! Our team is here to help and would like to investigate further. Please open a service request here: auraframes.com/help-request. Looking forward to hearing from you. Thanks!

Thanks for reaching out and sorry to hear you’ve had trouble setting up your grandma's new Aura frame. Our team is here to help! Please reach out here: auraframes.com/help-request. Looking forward to hearing from you. Thanks!

We’re so sorry to hear you’ve run into an issue with your frame. Aura’s Customer Care team is here to help and would like to investigate further. Please open a service request to get in touch: auraframes.com/help-request. Looking forward to hearing from you. Thanks!

Hi, thanks for reaching out! We’re experiencing a temporary cloud service outage. We’re sorry for the interruption.

Thanks for reaching out and sorry to hear you’ve run into an issue receiving your discount code. The best way to reach our team is to open a service request here: auraframes.com/help-request. Please note, email replies may take 4-8 business hours.