Ask JCPenney (@askjcp) header
Ask JCPenney (@askjcp) profile picture

Ask JCPenney

@askjcp

Here to answer your @jcpenney questions! Sun-Sat from 8AM-9PM CST.

jcpenney.com
Joined December 2014
  • Tweets72.3K
  • Following13
  • Followers20K
4Media
Photo by Ask JCPenney (@askjcp)Photo by Ask JCPenney (@askjcp)Photo by Ask JCPenney (@askjcp)
@Cory36825741 Good morning, Cory. Please follow and DM us @askjcp, so we may better assist you with your order.
141
5
19
@kurtzy78 Hi Heather, We are sorry that you didn't see our response. Can you please double check your privacy settings, so we can respond to your DM in private? It appears that we are unable to locate your screen name when responding. That may be part of the problem. Thanks!
22
1
1
10
@kurtzy78 Hello Heather, Unfortunately, we are not able to accept a Sephora giftcard on jcp.is/3nqkIIW at this time. You may use it in our Sephora store inside of JCPenney. We hope that helps. Thanks!
19
1
1
7
Replying to @whoami1969
We'd love to help! It looks like the message you sent is public. Since it contains personal info, we recommend you deleting this message since we are unable to. You can certainly send this via DM and we'd be more than happy to help!
7
1
Tammy, just go to the original post, there will be an ellipsis next to the post you want to delete ( ...) Click this, and choose (delete for you).
14
6
@ Please follow and DM us @askjcp, so we may provide you with information on how to check on your repair.
18
1
6
Replying to @Princesseyes34
@Princesseyes34 Hi Carole, we received your DM, but we are unable to respond since you're not following us. However, we can answer here! We offer have a flexible return policy without time limits on most merchandise and salon with receipt. (1/2)
12
4
(2/2) For select receipted merchandise returns that do have time limitations, (i.e. Sephora, Fine Jewelry, and Furniture & Mattresses), we will extend our flexible return period by an additional 30 days from the time we re-open our stores.
3
2
Replying to @TRAPUCHIHAS
We have some updated information on store hours and services, and we would like to ask which location are you asking about. Please click on the below link, so we can further discuss this with you. jcp.is/3b7Lkb7
5
1
1
Sorry the link didn't come over with the prior message. jcp.is/3a0J2KT
8
4
@PandaSauce27 Hi, we are replying to your direct messages, however you need to follow us at @askjcp, and direct message us for our responses to post back to you. Thank you.
6
8
Replying to @shannonrh
Hello, we are sorry to hear this. Can you please send us a direct message with more details regarding your experience?
5
3
We'd like to help. Could you please click the link below, and send us a DM with details of your experience? jcp.is/2G83cWt
3
1
5
@ErinMcclue We would like to look into this further. Please click on the link below to send us a DM. Thanks! xitter.cf/messages/compose?recip…

3
1
4
@mn_appiah1 We are experiencing some technical difficulties at this time. We are working diligently to resolve this. Please feel free to check back in a few hours. We apologize for the inconvenience.
2
1
1
6
Replying to @HiCactii
Sorry for the delay in responding to you but we were closed. We are back now and happy to continue our conversation.
2
1
2
We have responded to your Direct Message. Have a nice day!
6
3
1
6
Hello Julie, can you please send us a DM with the phone number associated with the Rewards accounts? Thank you!
2
3
We would be more than happy to help Julie! Please provide the email you would like to keep and the one you would like to delete in a Direct Message, and we will be more than happy to assist you.
4
1
3
Replying to @skylarwang
@skylarwang Hi Lauren! We're sorry to hear this, we do see the order is past the 7-day window. We went ahead and emailed the store's GM and requested he reaches out to you regarding your order.
4
1
2
Hello! If you have not been contacted by the Store Leader, we apologize about this. We are doing our best to help you. We are reaching out to you to let you know we have escalated this situation to the District Leader in your area to make sure you get a resolution.
13
3
7
Replying to @thatsort
@thatsort Thank you! We have removed your name and address from our mailing list. It may take 30-90 days for the change to take affect, since mailers are prepared 3 months in advanced.
2
4
We request for DM's to protect your security, to make sure you do not send your address publicly, and we are unable to respond to DM's if you are not following us, this is the reason why we are responding to you, publicly. Your address has been removed from our mailing list.
3
1
1
9
Replying to @ThatTrueLefty
@ThatTrueLefty Sorry to read about the less than perfect quality of the pants and shoes you purchased as our goal is to always provide our customers with high quality merchandise. Did you make this purchase in store or on jcp.is/2JiDRJm?
2
1
If the items were purchased on .com we will be able to assist you; however, if this purchase was made in store we will send your information to the General Manager of the store for further review and resolution as we are primarily .com customer service. Please send us a DM.
15
1
2
Replying to @wendy_hiemstra
Thank you, at this time, we do not have the availability for this toy. We recommend checking back closer to mid November, as we should have more information as we approach the holiday season.
2
Great News! We also have a list of our top 20 toys now available. In addition, we do have a haunted house event partnered by our local JCP stores. Here is a link below to receive full details on toy information and local events. jcp.is/2ycsaji
3
@ Thank you for reaching out to us. Please follow and DM @askjcp so we can better assist you. Thanks!
20
2
1
6
RT @askjcp @Harris_Anjan Hello! We are sorry to hear that. Can you please follow us and send us a direct message? We would like to assist you further? Thank you for being a valud JCPenney!
4
1
1
8
@c_a_r_l_s_ Thank you for reaching out to us about your associate discount, we certainly apologize for any confusion or frustration! Please follow and DM us at @askjcp so that we may reply to your DM.
6
2
7
Load more