
ALT Bridging the Gap Writing on a notebook in the middle of the paper. The question 'Why do you need a QA?' as a speaking bubble in the upper left. Do you need it for '0 Bug Strategy?' Question. Collision with Reality. 4 Quadrants: Known Knowns, Known Unknowns, Unknown Knowns and Unknown Unknowns. Especially the last two ones give you no chance with this strategy. Complexity conundrum sign. Qualitative metrics are subjective and not useful. Better use Quantitative metrics like DORA. But you miss non-functional requirements and may misjudge others: Bugs vs. Incidents, New Features vs. Hotfixes, Cycle Time vs Release Time vs Time To Market, Mean time to repair vs Mean time to recovery. Use Key Business Metrics instead. For example improve customer satisfaction, Churn revenue and reactivity. For this implement a bug management process, internal docs, incident process and follow ups. But first define a starting point! Also Adapt them if the situation changes.

























