Human-Centered Experience Designer. Carefully questioning my biases & unapologetically working to leave the world better than I found it. Striving to be kind.
Washington, DC
Joined November 2010
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Arty Rivera retweeted
As part of today's prototyping launch, we’re excited to announce that interactive components are available to everyone. 🥳
During the beta, we were blown away by what our community created.
Interested in getting started? Check out these examples for inspiration…
Arty Rivera retweeted
In September, @ArlingtonVA published a framework in response to our community demands to get #ICEoutofArlington.
They also posted a feedback form that’s ONLY IN ENGLISH. Now, the framework they posted (which was also in english) isn’t even available online.
We’re calling for…
ALT Screenshot of feedback form posted by Arlington County regarding a policy framework released, in response to community efforts to end collaboration with ICE in the county.
ALT Screenshot of webpage showing “Page or Site Not Found” from the link to the framework Arlington County had posted.
@berkun hey great session, thanks again! Here’s the book by @rosegeorge3 that your train ethnography story reminded me of, except with shipping containers. It’s from 2013, but perhaps all the more topical today with what happened to the Ever Given. goodreads.com/book/show/1604…
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Worth a pause and think: when are semantic debates like this meaningful, and when are they whistling in the dark? Or worse?
Thanks for setting the trap @vcastillo630 😉
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8. But I think this part will have more to do with getting to know the business at a deeper level. Thinking entrepreneurially: what are the org's financial and/or mission goals? How can you get to demonstrably pushing THOSE in the right direction? Way bigger challenge, I think.
7. And that's as far as I think I am
Current challenge: how do you transfer a good rep of YOU being a trusted problem solver, into a perspective-change on the value and role of Design in business?
Definitely appreciate ideas and critique from other folks at or past this point.
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6. The more you repeat, the more you gain a rep as a problem-solver. If people think you will solve their problems, they don't have to care HOW first. They want to work with you regardless. You get invited to solve more problems. And each time, you can show how design helps.
5. If you picked the right kind of project (something they WANT to show off to the rest of the business) and you solved it well, you have gained trust AND an active ally who will be happy to sing your praises. Commutative property of trust. Find your next target and repeat.
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4. Once you've identified a small but important project that both you and the target decision-maker with will be able to collaborate on (given both your schedules and that you're not each other's top priority): heal the pain, and make a point to show AND tell how Design helped.
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3. As that rep settles in, reach out & get to know target decision-makers; basic user research: What is their world? What are their pain points? Identify low-hanging fruit that design can help with. Don't bite off more than you can chew: first impressions, as always, matter.
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2. Establish processes and/or a team that allows you to scale the work, and opens up time to do adjacent work without compromising your core deliverables. Got to MAKE the time to build relationships and communicate the "value of design" story, while keeping the backbone solid.
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Hypothesis:
1. First, do the job you were hired to do, crush it, and make sure everyone knows about it. Bonus points if you remain a likeable person that people want to work with throughout. No one will be that impressed with "the value of design" if they don't trust you first.
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Damn that sucks! Are you ok? Sucks abt the uniform but.. are you able to get back into your car and/or apt?
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I do remember that some of the diagrams were incomprehensible to me at least. X-configuration with arrows pointing back and forth between every node. I'm sure I missed something there, but felt like they could have been better explained given the non-expert audience. 🤷🏽
Haven't found better, but haven't looked in a while tbh. Been years since I read it, so take my review with a grain of salt: Felt like useful drive-by fundamentals for non-anthropologists. I still vaguely remember the "3 levels" framing: Artifacts, Values & Assumptions. Helpful.
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Some of the most useful "models" to apply are anthropological ones that answer "How does my organization actually work from a people and power perspective"? -- to this end I started looking at things like Schein's Corporate Culture Survival Guide goodreads.com/book/show/3411…
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Fully agree -- maturity models will never beat understanding how the org works (politics included) and thus being able to anticipate where you can do the most good, and what needs to change to amplify that further, or remove blockers etc.
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