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Founder, Investor and Staff Designer @Airbnb. Traveling without moving.

New York, USA
Joined May 2008
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If a man knows not which port he sails, no wind is favorable. - Seneca
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lol. twitter is amazing
Sir, job applications are up 686,000% this morning
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If you run or work for an organization, remember that good ideas—ones that further your mission—can (and often do) come from anyone: junior employees, users, etc. Creating an environment that ensures the promotion of those ideas, at the expense of leadership egos, will prosper.
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This probably seems trite/obvious, but this simple edict is lost on so many large corporations. Especially as the cost of execution declines, the currency of the future is our creativity and ideas.
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Airbnb is now the north star for best designers out there. Not even Apple.
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Couldn’t agree more ;)
After advising 50+ consumer companies over the last year, the one thing that separates those who can execute and those who can't: Having a full-time designer in the room at all times I've met with countless companies that have raised millions—and even one that has raised billions—that do not even have a designer on payroll. This makes product development broken: 1/ You simply cannot have constructive conversations about ideas without visualizing them in real-time 2/ Your experiments will frequently have inconclusive results because users cannot discover features or they misunderstand how they work 3/ There is no one who can galvanize the team with a vision of what the product could look and feel like And to be abundantly clear: I'm not referring to visual UI or graphics. I'm talking about someone who can think through the fundamental building blocks of product comprehension—like navigation, interaction and copywriting—and is technically savvy enough to visualize those components in high resolution. There can certainly be exceptions to not having a designer, like where the CEO is an exceptional visual thinker, but that does not scale beyond a small team. At the end of day, products live and die in the pixels: it's what the users see and tap. And without someone shepherding that process, you are effectively wandering the desert blind.
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Now more than ever, Apple’s release cadence feels overtly sluggish. They’ve complacently iterated their way to finally being irrelevant. The hardware is no longer the limiting factor…🧵
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New WiFi standard? Meh.
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Someone please prove me wrong, but it doesn’t look good for them. I myself would like a lighter model and I think that’s coming (iPhone Air) but that might be the last iPhone…
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Fun to see your work on tv!
“This is a new era for us”: @Airbnb CEO @bchesky breaks down how the company is creating magical new experiences for users — and answers one of @rainnwilson’s burning questions.
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Grateful to have helped shape some of the excellent work in this launch. Hats off to our all-star team for making this happen in record time.
We’ve made it easier and more fun to plan group trips 🔊
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Is the @duolingo owl… tired?? What on earth is happening here.
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Hilarious! Not sure I get why but interesting nonetheless.
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