this video only took 2 weeks to make with our cracked content engineering team.
thanks to
@claudeai for scriptwriting / project management
@jcarvajalpa for motion design
@RyanJosephHill for social launch
@ben_aguilera for animation
wait for next one. it’s going to be huge!
Vincent Sun retweeted
🧵 Understanding this concept deeply is fundamental to what makes @GigaAI so special. It's one of the biggest reasons I joined (beyond getting the chance to work with @eshamanideep and @varunvummadi).
The “forward deployed” concept will cause harm to many startups that go down this path. When you are building the product, park yourself at customers’ office. But, the goal should be to build a great product that does not require you to forward deploy a person for the customer to be successful. If you solve problems with people, you will default to throwing bodies at problems and will build an inferior product. Your goal should be the opposite.
Vincent Sun retweeted
AI agents at enterprise scale ⚡️
Designing the Giga brand. With the brilliant
@varunvummadi @eshamanideep @jcarvajalpa
Make something people want. @gigaai did that by rethinking the Forward Deployed model. We used coding agents to build an AI native platform that lets our agent engineers deploy enterprise AI in weeks instead of months.
Giga (@gigaai) is building the next generation of customer support — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
The team recently raised $61M to power emotionally intelligent, human-quality conversations at enterprise speed and scale.
In this interview with YC's @harjtaggar, co-founders @varunvummadi and @eshamanideep share how they’re reimagining enterprise support from the ground up, what it takes to build AI for high-compliance industries, and why emotionally intelligent agents are the future of customer experience.
02:25 – What Giga Does and Who It Serves
05:10 – Building Emotionally Intelligent AI Agents
08:15 – Real-Time Responses at Enterprise Scale
11:45 – Designing for Compliance and Security
15:00 – Human-Quality Conversations at Machine Speed
18:20 – Lessons from Early Customer Deployments
22:10 – Powering the Next Generation of Support
26:45 – What It Takes to Build for the Enterprise
30:15 – The Future of Customer Experience
33:40 – Advice for Founders Building in AI
Vincent Sun retweeted
Something that stunned me about @gigaai is they've moved away from the FDE playbook that's become the default for fast growing AI startups. Instead they've built AI to covert plain English from the customer into Python code to make the product work for their use cases i.e. an AI FDE. It's a huge technical feat and is how they can onboard enterprises in weeks vs months.
What makes @gigaai win enterprise deals like DoorDash?
The FDE model is custom and slow by nature. We built an end-to-end platform so our agent engineers can test and deploy in weeks, not months.
@harjtaggar dives deeper on this with our founders @eshamanideep and @varunvummadi.
Check out @varunvummadi and @eshamanideep’s conversation with @harjtaggar, where they share how Giga’s unique approach enables unmatched speed, scale, and performance for enterprise customers like @DoorDash:
Vincent Sun retweeted
Voice AI startup Giga raises $61 million to take on customer service automation
fortune.com/2025/11/05/voice…
Vincent Sun retweeted
Giga isn’t building customer support that removes a cost center. It’s creating a voice superintelligence that performs better than what even the best call centers can do.
When there is high volume and high % of gross margin on the line, there is no better voice AI in the world.
Most enterprise AI rollouts take months to show results.
Ours takes <2 weeks, and we deliver.
Giga’s AI support agents handle millions of customer interactions for companies like DoorDash, delivering up to 98% resolution in production.
Watch how we improve any KPI you set 👇
We’re scaling our eng team fast. Come build with us → giga.ai/careers
Vincent Sun retweeted
We have raised a $61M Series A to automate customer operations.
The world’s leading companies like DoorDash trust Giga to supercharge customer experience with AI.
Vincent Sun retweeted
Excited to share our partnership with DoorDash.
Together we went from kickoff to real impact — in weeks, not quarters.
Highlights:
- Time to value: weeks, not quarters
- Quality at scale: 90%+ DWR in production
- Built for scale: 10B+ lifetime orders, 500K+ merchants, 8M+ Dashers, and hundreds of thousands of daily assistance requests
