The governed agentic AI platform for customer experience. Aide automates resolution and turns every conversation into intelligence.
Canada
Joined September 2022
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Today we're announcing a partnership with The General Consulting Company. An AI transformation firm for regional banks and credit unions in Canada. Their clients include Canadian financial institutions with billions in assets.
aide.app/blog/aide-partners-…
The GCC embeds AI engineers inside financial institutions and takes them from policy to production. Aide is the governed agentic AI platform for member experience: the agent acts only inside the procedure the institution approved and only when it's certain.
53% of shoppers will abandon a purchase if they can't find a quick answer, the ones who do, convert at 154% higher rates.
Right now is the time to prepare for the upcoming holiday season to ensure that your team captures the full potential value of every conversation. With AI agents, you can scale your team's knowledge and capacity infinitely.
Read the above statistics and more key insights from teams that have implemented AI agents in support and sales roles successfully, you'll find them in our BFCM AI CX readiness guide: aide.app/guides/bfcm-ai-cx-r…
For this reason, data security and compliance are foundational to how we handle customer data, ensuring their privacy and personally identifiable information (PII) are protected at every layer.
Read more about our certification and compliance: aide.app/blog/aide-certified…
New video just dropped: Introducing the Agent Governance Engine, which ensures AI agents only act when fully confident, and only take the right actions, on the right conversations, for the right customers.
youtu.be/I5BIR17DJaU?si=28Bo…
It does this by helping CX teams deploy AI agents that do not hallucinate, adhere to your organization's policies, and are fully grounded in their customers data.
It does this by helping teams deploy AI agents that do not hallucinate, adhere to your organization's policies, and are fully grounded in their customers data.
With the rapid advancements in agentic AI, every CX team is rushing to deploy agents to interact with their customers.
ALT No response is better than a wrong response. Teams are rushing to deploy customer-facing agents in production, as it is part of their mandate. The question is how to do it without degrading customer experience?
