@abbyconnect

Human receptionists, AI receptionists, or both. 24/7, US-based, in office in Las Vegas. Never miss the 27% of calls that come after hours.

 Las Vegas, NV
abby.com
Joined March 2010
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  • Followers12.6K
3.2KMedia
79% of customers prefer talking to a real person. Yet companies keep replacing humans with AI. What's your experience been?
0%Customers want HUMANS
0%Customers want MORE AI
0%They want both together
0%Depends on the situation
0 votes • Final results
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The research is pretty clear: → 58% aren't comfortable using AI to engage with brands (PwC) → 89% want option to speak with a human (Kinsta) → 61% feel humans better understand their needs (SurveyMonkey) AI is great for speed and scale. But trust? That's still a human job.
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An AI company spent $2M telling the world to stop hiring humans. This month, they admitted they were wrong. We launched "Stop Firing Humans" because we knew this would happen. 🧵
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Microsoft's 2026 Work Trend Index: 86% of AI users treat AI output as a "starting point, not a final answer." The best workers aren't outsourcing judgment. They're using AI to enhance it.
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The formula is clear: AI = Speed, scale, data, routine Humans = Trust, empathy, judgment, connection Together = 40% better results We've built Human + AI for 20 years. We have YouTube videos & press coverage to prove it. The pendulum is swinging back. We're ready.
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Honest question for law firm owners: Do you know how many calls your firm misses per week? (Industry average: 35% go unanswered)
0%Yes, we track it
0%No idea
0%We don’t miss calls
0%Probably more than I want
0 votes • Final results
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If you answered "no idea" you're not alone. Most firms don't track this. Think about it: → Each missed PI call could be worth $7,500 → 78% of clients sign with the first firm to respond → 80% of voicemails never convert The calls you don't know about are killing growth.
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POV: It's 9pm Saturday. Someone just got in an accident. They're calling law firms until someone answers. Your firm goes to voicemail. Your competitor answers. Guess who gets the case? 27% of calls come after hours. Are you answering?
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The race for every legal client is won or lost in minutes. 78% sign with whoever responds first. Are you first? Or are you "we'll call you back"?
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The math for a PI firm: 10 missed calls/week × 25% conversion × $7,500/case = $18,750/week = $975,000/year Sitting on the table.
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And here's the kicker: 78% of clients sign with the FIRST firm to respond. Not the best. The first. (Source: Clio Legal Trends Report)
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The question isn't "can I afford professional reception?" It's "can I afford to keep missing calls?" One signed case pays for the whole year.
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35% of law firm intake calls go unanswered. That's from intake.link's 2026 research. More than 1 in 3 potential clients hit voicemail. What do they do next?
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80% don't leave a message. They call the next firm. And the next. Until someone answers. That firm gets the case. You never knew they called.
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Law firms are losing nearly $1M/year to missed calls. Not from bad marketing. Not from losing cases. From phones going to voicemail. Here's the math 🧵
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Companies betting on AI to replace people are making a huge mistake. AI doesn’t replace skilled pros, it helps them work smarter, grow faster, and reclaim their time. 💡The real win? Using AI to empower people, not replace them. 🎥 Watch the full episode: youtube.com/watch?v=-jQ-prcR…
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