51% of U.S. shoppers stopped buying from a company over its politics in the past year, up from 30% in 2024. See our new survey with Goods Unite Us: smartcustomer.com/resources/…

We surveyed 1,181 U.S. consumers about shopping with AI. Some of the most interesting findings: • 76% used AI to shop in the past year • 89% don't fully trust its recommendations • 1 in 3 has regretted an AI-recommended purchase Read more here: smartcustomer.com/resources/…

Did you know that the FTC logged over 14,000 vacation and travel fraud reports last summer? The losses were hitting an estimated $40 million, which was up 18% from the previous quarter! We broke down which states see the highest rates of summer travel fraud, and what it means for anyone booking a trip right now. smartcustomer.com/resources/…

Cosmetics are one of the most counterfeited products sold online, and these fakes cost the industry an estimated $5.4 billion a year! Here's how makeup scams and misleading claims work, and how to spot them before you buy your next summer look: smartcustomer.com/resources/…

Flowers were one of the most popular Mother’s Day gifts this year, with nearly three-quarters of celebrants buying them and floral spending estimated at $3.2 billion. But scammers have found ways to cash in on the holiday too. For some shoppers, the red flag came too late, when their flowers never arrived. Here’s how flower delivery scams work, and how to avoid them for future holidays: smartcustomer.com/resources/…

Buying tickets for an event should be a simple process, but scams have made it increasingly harder to know who to trust. We analyzed real customer reviews to put together a guide on the most common red flags and what to check before your next purchase. Check it out 👇 smartcustomer.com/resources/…

Digital fluency doesn't always equal digital safety. The tax deadline is upon us, and Gen Z is currently facing a massive surge in sophisticated fraud. From last-minute filers to tax pros, learn how scammers are evolving and what to watch for as AI-driven fraud becomes embedded in the filing process. Read the full guide here: smartcustomer.com/resources/…

That "sun-drenched villa" might be a windowless basement. Scammers are now using AI to digitally renovate travel listings and clone booking sites in seconds. Financial losses from fraud are up 25%—don't be part of the statistic. We’ve analyzed our reviews to create the guide on how to avoid travel scams here: smartcustomer.com/resources/… #travelscams #AI #consumeralert

Big news: Sitejabber is now SmartCustomer. We built Sitejabber to bring honesty and transparency to online shopping. That mission hasn't changed, but the internet has. AI has made it easier than ever for false information, phishing scams, and fraudulent businesses to reach you. It's also made it harder to know which brands and products to trust. We've spent 20 years protecting consumers, and we're not stopping now. As SmartCustomer, we're introducing three things to keep the power where it belongs — with you: 1. An anti-AI scam community. We've built dedicated spaces where you can ask questions, share experiences, and learn how to spot AI-powered scams before they reach you. Join the Facebook anti-AI scams community here → facebook.com/groups/isthisai…. 2. Verified reviews only. Every new review now requires proof of purchase. And we've added identity verification so we know reviewers are real people. 3. SmartCustomer + ChatGPT. When you're shopping and using ChatGPT, our new app surfaces real reviews and brand insights right inside your conversation. The name is new. The commitment is stronger than ever. Read the full announcement → smartcustomer.com/resources/…

SmartCustomer makes it easy to find sustainable brands that fit your style and preferences. Check it out at sitejabber.com/smartcustomer #earthday 💚

When Sitejabber was founded 18 years ago, our goal was clear: help shoppers avoid scams and feel confident about where they spent their money. But today, there's a new challenge—finding brands that truly align with your needs has become exhausting. We’re scrolling through lots of noise. Screenshotting posts. Finding misleading content. Seeing endless amounts of ads. Researching online. Sifting through influencers. Diving down Reddit rabbit trails. Just to name a few. What we know is—brand discovery is broken. That's why we've built SmartCustomer, a revolutionary brand discovery platform launching first in fashion. With SmartCustomer, you can effortlessly filter 500+ clothing brands by YOUR exact preferences: size, style, age group, sustainability, and more. For example, looking for earth-conscious, plus size, US-made clothing for women aged 26-45? You can do that with SmartCustomer. Instantly see brands that perfectly match your criteria, easily compare them, and explore dedicated profile pages complete with shipping times, manufacturing sources, and more. We built SmartCustomer to save people time and frustration while providing an invaluable resource for finding and vetting brands, all in one place. Say goodbye to endless scrolling. Say hello to buying that's smart. 👉 sitejabber.com/smartcustomer #branddiscovery #sitejabber #smartcustomer

Every review shared on Sitejabber empowers someone to make smarter, more confident purchasing decisions—and now we've made the experience better than ever. This wasn’t just a quick facelift; we spent over a year reimagining Sitejabber to bring you a cleaner, smarter, and more transparent experience. 🚀 Some highlights: 🔹 A sleek new design with an inviting look, softer colors, modern elements, and clearer navigation 🔸 Completely revamped review pages for today’s savvy shoppers and businesses 📝 Improved review-writing flow to help users share reviews effortlessly 🔍 Behind-the-scenes look at how we uphold trust and authenticity And that's only a glimpse of what's new! This refresh is more than just a new look; it represents a commitment to creating a space for consumers and businesses to connect. We’d love to hear what you think of the new Sitejabber. Try it out today and let us know what you think in the comments. 🔗 sitejabber.com #sitejabber #websiteredesign #newlook #consumertrust #onlinereviews

We’re starting 2025 with the first of many game-changing updates to elevate your online reputation management capabilities. 🎉 First up: the redesigned Sitejabber Business Platform—a sleek, intuitive hub to help you navigate your tools effortlessly and make managing your online reputation easier than ever. With actionable insights and a fresh, modern design, we’re making it simpler than ever to grow and manage your reputation. But that’s not all! 🚀 Introducing the Forecast Calculator, where you can: 1. Track Your Trends - Monitor how your Sitejabber rating evolves with current review and rating trends. 2. Evaluate Your Plans - Forecast future ratings by inputting your review collection numbers. 3. Hit Your Goals - See how many reviews you need to achieve a higher star rating. We're ready for an incredible year ahead—this is just the beginning! sitejabber.com/business #NewYearNewTools #CustomerReviews #OnlineReputation

Negative reviews can be a blessing in disguise 💫 Make use of them to improve customer service and increase your online reputation! #negativereviews #harvardstudy #customerservice #onlinereputation #sitejabber #theoffice #memefriday

From our family to yours, Happy Thanksgiving! 🦃 🍁 🥧 #thanksgiving2024

Politics & branding—should they mix? 🗳️ Our CEO breaks down what consumers want this election season ➡️ bit.ly/4eYs6pP #brandtransparency #electionseason #customersatisfaction #brandreviews #election2024

87% of consumers won’t even consider a business with bad reviews... Listen to David—stay on top of your reviews! 🎯 #reviewstat #reviewmanagement #memeoftheday #reputationmanagement #jabio #reviews