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Today we're launching Ballet.
The way ops does engineering work without engineers. Describe any workflow in plain language. Ballet writes the integration, runs it, and shows you every step.
Daniel Kimber retweeted
AI support that doesn't know your product doesn't deflect tickets. It creates them.
A bigger model won't fix that. A better knowledge layer will.
This month, that knowledge layer shows up in three more places your team already works.
→ Brainfish MCP for @AnthropicAI's Claude
Stop re-briefing Claude every session. Drafts, answers, and conversation guides grounded in what your company actually knows — instantly. Hours back per week, per person.
→ @MicrosoftTeams integration
Every internal question answered in-thread, with citations. New hires ramp in days. Senior people stop being human help desks. Your most knowledgeable teammate is now everyone.
→ @Zendesk live agent handoff
Customers stop repeating themselves. Agents pick up with the full conversation already in front of them. Faster resolutions, higher CSAT, fewer dead ends.
If your AI support isn't pulling its weight, the knowledge underneath it is usually why.
Watch the video ↓
Daniel Kimber retweeted
Everyone's shipping AI agents.
95% of those agents fail.
That's an MIT stat, not ours.
May 7, @_dankimber talks about what the 5% are doing to succeed.
Congrats on shipping with Claude.
Your docs haven't been updated since December - and now no one knows what anything does so we're all writing blog posts about how to do your role without context.
Daniel Kimber retweeted
@jaminball @databricks At @BrainfishAI, we’ve spent the last 3 years researching knowledge retrieval for complex enterprise use cases.
We built the first open-source database for document intelligence retrieval, powered by novel hierarchical reasoning retrieval. It achieves accuracy close to 98% on enterprise knowledge tasks.
Check it out: github.com/brainfish-ai/reas…
Daniel Kimber retweeted
I’ve been thinking why are all AI labs/industry running doomsday predictions.
AI replaces every industry.
Video models = movie studios, cooked
Cowork: white collar work, cooked
Voice model: support, cooked
Coding agents: swe, cooked
What if this technology helps people to do better work? Like now you can get better support because AI handles more of the dumb work. When is the last time you got great support?
It’s not like most of these domains operate in some golden era of quality, but more in some level of enshittification era.
My hopeful view is that AI will lift all boats and will make people or companies that are very good at what they do, to make it even better and pull ahead more.
Daniel Kimber retweeted
We’re sponsoring ElevenLabs' largest-ever Worldwide Hackathon - one evening, thirty cities, and over $200K in prizes.
Apply here! hubs.ly/Q03V8tqD0
Daniel Kimber retweeted
Upload a video. That’s it. Brainfish watches your new feature demo, scans your entire knowledge base, spots what’s outdated, and hands you every fix on a silver platter. It’s the easiest way to keep help docs fresh, your team enabled, and your customers happy.
Daniel Kimber retweeted
If your help center feels like a game of whack-a-mole, you’re not alone. Product updates move fast. Documentation doesn’t. (And if that dramatic hook doesn’t keep you reading, we don’t know what will!)
hubs.ly/Q03T4M5_0
Daniel Kimber retweeted
STOP KNOWLEDGE BASE CRASH OUT AND OUTDATED DOC DISORDER (O.D.D.)
That’s why we built Knowledge Discovery.
Now live on Product Hunt!
hubs.ly/Q03SPh1B0
Daniel Kimber retweeted
You know that product demo you recorded? Or your training videos? What if you could turn those into help articles with the click of a button?
Now you can upload videos to Brainfish and get searchable knowledge base articles generated automatically. hubs.ly/Q03F2STb0