The Zuora Global Support team is dedicated to providing you with the best technical customer support in the business. https://xitter.cf/t.co/9wQmOQAKmt
Redwood City, CA
Joined June 2011
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[status] Investigating: We have identified an issue where a small subset of our customers are encountering errors when posting bill runs. This affects only those who have enabled the, "Post Invoices in Parallel when Posting Bill Run,"… stspg.io/958vt83yq6kj?u=mn1h…
[status] Investigating: Based on the investigations so far, the issue is related to network latency.
We’re working with Chase to identify the root cause.
For customers who observed processing payments, please refer to the below commu… stspg.io/ztc28tzd57vw?u=cvyl…
[status] Investigating: We are continuing to investigate this issue. stspg.io/ztc28tzd57vw?u=gvyn…
[status] Investigating: We are continuing to investigate this issue. Zuora Engineering team will have another round of meeting with Orbital soon. stspg.io/ztc28tzd57vw?u=8206…
[status] Identified: Our Engineers are aware of this issue, and are working urgently on the fix.
In the meantime, they have asked to try the temporary workaround: Setting the "State" field as optional in your Hosted Payment Page conf… stspg.io/khg0jx1pfhg5?u=zs9w…
[status] Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/khg0jx1pfhg5?u=n0hj…
[status] Resolved: This incident has been resolved. stspg.io/khg0jx1pfhg5?u=jf66…
[status] Identified: We have identified an issue in Workflow while handling Japanese characters. Our teams are investigating this with the highest priority. stspg.io/vd33h4f3nfrq?u=cj06…
[status] Monitoring: A fix has been implemented and we are monitoring the results.
The impacted timeframe: from 11:30 AM to 10:10 PM on Jan 22nd PST stspg.io/vd33h4f3nfrq?u=tpjx…
[status] Resolved: This incident has been resolved. stspg.io/vd33h4f3nfrq?u=f89f…
[status] Monitoring: We have noticed Performance degradation between 8:20 AM - 9:00 AM PT for a subset of our US Hosted Sandbox Tenants. We are currently monitoring the issues. stspg.io/lg7kv4tbxx3h?u=jxg0…
[status] Resolved: This incident has been resolved. stspg.io/lg7kv4tbxx3h?u=22hs…
[status] Monitoring: We have identified an abnormal server time on a small subset of US Production environments. Therefore, some invoices generated during the impacted time couldn't be synced to Salesforce. The impacted timeframe is f… stspg.io/d6d7fpb386pc?u=9w51…
[status] Monitoring: We are continuing to monitor for any further issues. stspg.io/d6d7fpb386pc?u=l1dd…
[status] Resolved: This incident has been resolved and Our Engineering Team will address the impacted customers. stspg.io/d6d7fpb386pc?u=ppdh…
[status] Investigating: Receiving below error when activating any user in Sandbox environments:
We apologize. There has been an internal system error that prevents us from processing your request at this time. If you would like techn… stspg.io/jl945plncwxr?u=wp1s…
[status] Identified: Our Engineering team has found out the root cause and only the tenants enabled with the "Audit Trail" feature are affected by this.
We are working with the priority to fix this. stspg.io/jl945plncwxr?u=z0y5…
[status] Resolved: A fix has been implemented. Now, this incident has been resolved. stspg.io/jl945plncwxr?u=5wrr…
[status] Investigating: We are currently investigating an issue in the Promo Code Application where a subset of US Production environment customers are experiencing performance issues. stspg.io/vlx523bysbrn?u=hjjv…
[status] Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/vlx523bysbrn?u=j4k7…
[status] Resolved: This incident has been resolved. stspg.io/vlx523bysbrn?u=4c8z…