Author, CEO Hospitality business tech transformation leader, Gets Stuff Done (GSD) by connecting vision to strategy and delivering through engaged people

Houston, Dublin, London, Barca
Joined January 2020
#SAAwards Wow! Thought Leadership and super energy from Piers, Eloise and George - !
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#SAA #servicedapartmentawards- Amazing Brands celebrating success & being fab community neighbors- way to go Team IHM on fundraising for #BritishRedCross for #Ukraine- inspiring
@tickmasterireland - impossible to get service call back. Paid for tickets, confirmed ,nothing in App wallet, tech and service failure- chatbots loops- is there anyone that knows how to get Ticketmaster to respond? Much thanks
#Alexikhajavi - asks the tough questions about #adaption and #innovation in #hospitality and #travel- honored to be on the show
"The brands that are going to win are thinking, how can I integrate the data to know the customer better than ever before?" @WorkerSean author of @The_Adapters and Founder of T5 Strategies speaks to @HospInsights about innovation in the sector. bit.ly/3tWWGaP
#skybroadband, Ireland 27 hours on hold and misdirection- Adaption is not Sky’s thing - days without service- not helping Ireland recover with WFH- case study in the making