Microsoft Voice & Contact Centre Specialist. Technical Director @ Voxaro

United Kingdom
Joined March 2013
There's only one datacentre I know with this hot / cold aisle solution 👀
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Last quarter I rolled out Microsoft Copilot to 4,000 employees. $30 per seat per month. $1.4 million annually. I called it "digital transformation." The board loved that phrase. They approved it in eleven minutes. No one asked what it would actually do. Including me. I told everyone it would "10x productivity." That's not a real number. But it sounds like one. HR asked how we'd measure the 10x. I said we'd "leverage analytics dashboards." They stopped asking. Three months later I checked the usage reports. 47 people had opened it. 12 had used it more than once. One of them was me. I used it to summarize an email I could have read in 30 seconds. It took 45 seconds. Plus the time it took to fix the hallucinations. But I called it a "pilot success." Success means the pilot didn't visibly fail. The CFO asked about ROI. I showed him a graph. The graph went up and to the right. It measured "AI enablement." I made that metric up. He nodded approvingly. We're "AI-enabled" now. I don't know what that means. But it's in our investor deck. A senior developer asked why we didn't use Claude or ChatGPT. I said we needed "enterprise-grade security." He asked what that meant. I said "compliance." He asked which compliance. I said "all of them." He looked skeptical. I scheduled him for a "career development conversation." He stopped asking questions. Microsoft sent a case study team. They wanted to feature us as a success story. I told them we "saved 40,000 hours." I calculated that number by multiplying employees by a number I made up. They didn't verify it. They never do. Now we're on Microsoft's website. "Global enterprise achieves 40,000 hours of productivity gains with Copilot." The CEO shared it on LinkedIn. He got 3,000 likes. He's never used Copilot. None of the executives have. We have an exemption. "Strategic focus requires minimal digital distraction." I wrote that policy. The licenses renew next month. I'm requesting an expansion. 5,000 more seats. We haven't used the first 4,000. But this time we'll "drive adoption." Adoption means mandatory training. Training means a 45-minute webinar no one watches. But completion will be tracked. Completion is a metric. Metrics go in dashboards. Dashboards go in board presentations. Board presentations get me promoted. I'll be SVP by Q3. I still don't know what Copilot does. But I know what it's for. It's for showing we're "investing in AI." Investment means spending. Spending means commitment. Commitment means we're serious about the future. The future is whatever I say it is. As long as the graph goes up and to the right.
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Visual representation of encrypted VPN traffic in the UK during 2025. *Chart is not real data*
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🎞️ #ConnectingTheDisconnected 📺 Live premiere: 21:30 UTC, 10.12.2024.
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The entire Windows 365 Link OS shell is a WebView, including the OOBE, initial login screen, CTRL+ALT+DEL menu (!), and the actual RDP session. It's literally a Chromium OS. everything is chrome in the future..
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Not a great day for Microsoft Azure in Europe azure.status.microsoft
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Has anyone had any updates or acknowledgment from Microsoft about the Teams Call Queue/address book issue? It has been ongoing for over a month!
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Is it too early to tell people with M365 E5 licenses that they are already licensed for MS Defender for Endpoint? 😬
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Congratulations @CrowdStrike on taking a massive CORE dump on the entire world... 🔥
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Crowdstrike - At fault Microsoft - Have a duty of care to their customers to prevent this happening again and ensure customers (especially end users) can recover easier.
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Don't assume because it's a multi-billion dollar company, they won't **** something up. Take the cautious root. Fast track only when needed. Pointing and shooting to everything has never ended well.
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What a lovely day for the IT industry.
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Does anyone know what the MCP+I is?
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Love the feature in New Outlook where to correct a Typo it's left click, whereas every other M365 app is right click. Top work right there.
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Came across a few customers yesterday that were impacted by the ;ext= must match exact from the SBC. I can't understand the rationale behind it. Surely the first part of the LineURI is always unique for RNL? We've been doing this absolutely fine since forever! #MicrosoftTeams
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Anyway - make sure it doesn't catch you out! The tough part is where there's mixed LineURIs in thr Tenant or the ext= part doesn't match last X digits of the DDI. Really difficult to sort that at the SBC. Easiest fix is to remove ;ext= from the LineURI in Teams if not needed.
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We need a very clear definition of "AI" & competition laws to combat the misuse of the term. It's the new buzz word being tagged onto everything. Like Turbo in the 80s!
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Congress doubles down on explosive claims of illegal UFO retrieval programs | The Hill thehill.com/opinion/technolo…
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