AIOps is transforming network management by leveraging artificial intelligence, machine learning and real-time network telemetry to enable a more proactive, predictive and intelligent approach to network management. More: tinyurl.com/mwey9w4x

Our latest benchmarking report challenges the assumption that frontier Large Language Models (LLMs) are always the best choice for enterprise AI. Read more: tinyurl.com/3rbvxsah

As the first UK provider to enable dedicated BYoC for Salesforce Agentforce Contact Centre, Connect can accelerate AI adoption without waiting for telephony migration. Deploy AI customer engagement without replacing what works: tinyurl.com/2nhnx8jy

It doesn’t matter how strong your customer journey looks on paper. What matters is whether it delivers meaningful change to the customer experience. On Global CX Day, take a moment to consider what tangible outcomes your customer experience is actually delivering.

Contact centre transformation isn’t a destination. It’s a continuous cycle of measure, understand, optimise, repeat. Read more: tinyurl.com/2jr4ew5r

Connect is proud to sponsor ContactBabel's Inner Circle Guide to Agentic AI, the independent research that explains why, and what the organisations getting it right do differently: tinyurl.com/43ttk78v

Martin Cross, CEO of Connect, offers a thought-provoking perspective: Success starts with designing for the real world. Read more: tinyurl.com/mrx5tfu8

In his latest featured article, Dmitry Sityaev, Head of AI at Connect, explores why more AI doesn’t automatically mean better CX and why how AI is deployed matters just as much as how much you invest in it. Read the article: tinyurl.com/yaudsx5e

Architecture beats size. Connect’s Elly scored 72.6% alone. With routing, retrieval, verification and safety: 85.4%! That's matching or beating frontier LLMs. All local. No data leaves your environment. Request the report: tinyurl.com/3z54asw6

Voice AI shouldn’t be a collection of disconnected technologies. Rather a customised approach using an integrated system designed around how people actually speak. Move away from off-the-shelf voice bots. Read more: tinyurl.com/bauefv28

Connect CEO, Martin Cross, Global VP of Sales Jack Godfrey and Account Director, Harvey Coppin will be heading off to San Francisco next week for #Dreamforce2026. If you’re heading there too, drop us a message, it would be great to connect while we’re there.

By putting operational discovery upfront, organisations can design technology around the people who use it and not the other way around. Read the article from Greg Jarvis, Global Customer Success Director at Connect: weconnect.tech/insights/arti…

Imagine a contact centre with one agent. Sounds absurd. Yet that's exactly how most enterprises deploy AI: one giant generalist model, doing everything, checked by no one.  The alternative? An ensemble of specialist models. Comment “benchmark” to request the report.

The truth is GenAI POCs are often not designed for operational reality. We are proud to sponsor ContactBabel’s Inner Circle Guide to Agentic AI, exploring what separates AI experimentation from AI that delivers. Download the guide: lnkd.in/gtgpcudp

With AI-led data-driven insights, organisations can analyse unstructured voice and digital conversations at scale and turn everyday customer interactions into intelligence that can inform decisions across product, marketing, CX, risk and investment: tinyurl.com/nxybrfya

Many organisations still default to a single frontier LLM. Yet orchestrating large, small and micro language models according to the context and complexity of each task can often deliver greater value for the business and its customers: tinyurl.com/4s5v2pxs

By combining AI-powered analysis with CX expertise, Connect’s Data-Driven Insights helps organisations move from assumptions to evidence, building a clear roadmap towards measurable outcomes: tinyurl.com/4zbxdcbx

Connect’s Data-Driven Insights combines AI-powered analysis with deep CX expertise to uncover what is really driving customer and operational friction, and where CX, automation and AI investment can deliver the greatest value. Learn more: tinyurl.com/4zbxdcbx

BI + AI Innovation & Tech Fest 2026 will be taking place next week. Verint and Connect are excited to be there, showcasing how organisations can turn AI innovation into real business outcomes. Visit our stands near the coffee bar to meet the team.