Welcome esteemed @USDOT speakers Livaughn Chapman & Kimberly Graber. Thanks for updating us on #customer advocacy and US regulations.
#WACRA2018, #airlines, #PaxEx #Passengers #custserv @theAPEXassoc #apexepxo
Very excited to hear from Annette Hernandez of @AmericanAir #socialmedia team. Thanks for joining us at #WACRA2018 :) #airlines #Paxex #apexexpo @theAPEXassoc #digitalfirst #custserv
WACRA retweeted
@IFSAOnBoard @WACRA packed house to standing room only behind me with @Delta and @Google demonstrating the future of augmented reality for #airline #customer #service and #experience ! #AI #ArtificialIntelligence #Personalization #Future
Doing #social #messaging? Do it right! Have enough agents so they can respond in 15 min or less, Enable them to take up the conversation days later & get ready for public convos to become private & vice versa. @joshuamarch @conversocial @theAPEXassoc #airlines #wacra2018
Why #airlines should lean in to #social #messaging? It's in the moment, it's asynchronous, and it's persistent (in the customer's pocket 24/7). #wacra2018 @conversocial @joshuamarch @theAPEXassoc #ApexExpo
WACRA retweeted
Excited to be hosting my first #FlyingLab on #LH424 from #Munich to #Boston for EXPO with @theAPEXassoc, @IFSAOnBoard, @AIX_expo, and @WACRA! Amazing week ahead for airline #passenger #experience! #PaxEx
WACRA retweeted
Speaking at WACRA this morning on the future of customer service in the era of social messaging and AI. Let me know if you’ll be there!
#WACRA2018 is happening right now! Welcome to our #airline #customerservice and #customerrelations delegates from all over the world. #airilnes #APEXEXPO #PaxEx
#custserv
Register: WACRA's Annual Conference#Boston Sept25-26. You'll learn from experts: @joepleader, @LeslieO, @USDOT's KimGraber & Livaughn Chapman, @IATA's Chaitan Jain, @UnicoAero's Todd Coons & @TravelersOrg's Charlie Leocha! bit.ly/WACRA18 #airlines #PaxEx #custserv #CX
Do you work in #airlines #custserv? Register now for WACRA's Annual Conf in #Boston Sept 25-26. bit.ly/WACRA18 Don't miss @USDOT @IATA @UnicoAero @TravelersOrg @joepleader @LeslieO. Attend #APEXEXPO on Sept24 free thx to @theAPEXassoc & @IFSAOnBoard. #paxex #AVgeek #CX
Register for WACRA's Annual Conference in #Boston Sept 25-26. BONUS: We're partnering w @theAPEXassoc & @IFSAOnBoard so you can also attend #APEXEXPO on Sept24 #airlines #paxex #AVgeek bit.ly/WACRA18 #wacra2018 #custserv #CX
Do you work in #airlines #custserv? Register now for WACRA's Annual Conf in #Boston Sept 25-26. bit.ly/WACRA18 Don't miss @USDOT @IATA @UnicoAero @TravelersOrg @joepleader @LeslieO. Attend #APEXEXPO on Sept24 free thx to @theAPEXassoc & @IFSAOnBoard. #paxex #AVgeek #CX
Register: WACRA's Annual Conference#Boston Sept25-26. You'll learn from experts: @joepleader, @LeslieO, @USDOT's KimGraber & Livaughn Chapman, @IATA's Chaitan Jain, @UnicoAero's Todd Coons & @TravelersOrg's Charlie Leocha! bit.ly/WACRA18 #airlines #PaxEx #custserv #CX
Do you work in #airlines #custserv? Register now for WACRA's Annual Conf in #Boston Sept 25-26. bit.ly/WACRA18 Don't miss @USDOT @IATA @UnicoAero @TravelersOrg @joepleader @LeslieO. Attend #APEXEXPO on Sept24 free thx to @theAPEXassoc & @IFSAOnBoard. #paxex #AVgeek #CX
Register: WACRA's Annual Conference#Boston Sept25-26. You'll learn from experts: @joepleader, @LeslieO, @USDOT's KimGraber & Livaughn Chapman, @IATA's Chaitan Jain, @UnicoAero's Todd Coons & @TravelersOrg's Charlie Leocha! bit.ly/WACRA18 #airlines #PaxEx #custserv #CX
Register for WACRA's Annual Conference in #Boston Sept 25-26. BONUS: We're partnering w @theAPEXassoc & @IFSAOnBoard so you can also attend #APEXEXPO on Sept24 #airlines #paxex #AVgeek bit.ly/WACRA18 #wacra2018 #custserv #CX
WACRA retweeted
When I asked @SpiritAirlines #CEO Bob Fornaro if he was ready to keynote at EXPO in #Boston from September 24-27 alongside the #CEOs of @AmericanAir, @AirCanada, @Aeromexico, @AerLingus, and @LATAMAirlines, he took it to a whole new level of SPIRIT
#airline #PaxEx #fun #APEXPOTD
