VDS (@VoiceofVDS) header
VDS (@VoiceofVDS) profile picture

VDS

@VoiceofVDS

A visionary leader in #customerexperience #technology integration, creating effortless interactions.

 Michigan, Indiana, Ohio, Kentucky, Tenneโ€ฆ
bit.ly/voiceofvds
Joined February 2011
  • Tweets1.1K
  • Following77
  • Followers64
316Media
Photo by VDS (@VoiceofVDS)Photo by VDS (@VoiceofVDS)Photo by VDS (@VoiceofVDS)Photo by VDS (@VoiceofVDS)Photo by VDS (@VoiceofVDS)Photo by VDS (@VoiceofVDS)Photo by VDS (@VoiceofVDS)Photo by VDS (@VoiceofVDS)Photo by VDS (@VoiceofVDS)
๐ŸŽง ๐„๐ฉ๐ข๐ฌ๐จ๐๐ž #11 - @Hyken ๐ŸŽง ๐‡๐ข๐ฌ ๐ง๐จ๐ญ๐ž ๐ญ๐จ ๐š๐ฅ๐ฅ ๐ญ๐ก๐ž ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐š๐ง๐ ๐‚๐— ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ๐ฌ: "Customer service is not a department, it is a philosophy to be embraced by everyone. Customer support is a deparโ€ฆlnkd.in/eweTNwH
1
2
BEING CUSTOMER-CENTRIC IS A REQUIREMENT, NOT AN OPTION rgr.cc/3gOmhNy via @VoiceofVDS
2
1
3
Check out my latest article: BUSINESS CONTINUITY: HOW TO KEEP THE CUSTOMER CONNECTION ALIVE linkedin.com/pulse/business-โ€ฆ via @LinkedIn
BUSINESS CONTINUITY: HOW TO KEEP THE CUSTOMER CONNECTION ALIVE

BUSINESS CONTINUITY: HOW TO KEEP THE CUSTOMER CONNECTION ALIVE

We find ourselves in unprecedentedโ€”certainly, the word of the yearโ€”times. Was your company prepared for employees to work from home? Did working from home further disrupt business on top of the...

linkedin.com
1
1
Thanks for sharing @CXupdate
CX Update (@CXupdate) profile pictureCX Update@CXupdate2 Aug 2020
How Have your Customersโ€™ and Employees Expectations Changed? by @VoiceofVDS bit.ly/316wT3E #CX #CustomerExperience
One question asked repeatedly in this season is, โ€œ๐‘พ๐’‰๐’†๐’ ๐’˜๐’Š๐’๐’ ๐’˜๐’† ๐’“๐’†๐’•๐’–๐’“๐’ ๐’•๐’ ๐’๐’๐’“๐’Ž๐’‚๐’?โ€ But, in the rush to return to normal, letโ€™s all take time to consider what is worth hurrying back to... This article will coโ€ฆlnkd.in/enF3m3r lnkd.in/e2Dez5p
1
1
It was an absolute honor to be on the Fireside Chats Without The Fires podcast with @NealTopf and @PaulCat72. โœ”๏ธ๐–๐ž ๐๐ข๐ฌ๐œ๐ฎ๐ฌ๐ฌ ๐–๐จ๐ซ๐ค ๐…๐ซ๐จ๐ฆ ๐‡๐จ๐ฆ๐ž ๐Ÿ.๐ŸŽ โ€œIf we consistently exceed the expectations of employees, they will consistently exceedโ€ฆlnkd.in/emqYKs5
1
1
3
๐ŸŽง ๐„๐ฉ๐ข๐ฌ๐จ๐๐ž #4 ๐ŸŽง Andy Netzel, CCXP joined the podcast to discuss the importance of understanding the expectations of both CX and EX. (Podcast link: lnkd.in/ehAm-eq) #press1fornick #cxconvo #podcast #podcastlife #podcastdaily @VoiceofVDS @keybank #cxofmradio
Image from Nick Glimsdahl ๐ŸŽ™๏ธ (@Press1ForNick)
2
4
Thanks, @CXupdate
CX Update (@CXupdate) profile pictureCX Update@CXupdate8 May 2020
Building a Customer Experience (CX) Strategy by @VoiceofVDS bit.ly/2YMDBwi #CX #CustomerExperience
1
Building a Customer Experience (CX) Strategy by @VoiceofVDS bit.ly/2YMDBwi #CX #CustomerExperience
1
2
3
Customer service is about reacting once a customer expresses dissatisfaction. On the other hand, customer experience is focused on proactively optimizing the end-to-end customer journey to avoid any dissatisfaction. hubs.ly/H0jrm1P0

Customer Experience: What It Is, Why Companies Fall Short, and How to Satisfy Expectations

By focusing on the customer experience, your organization can distance itself from the competition, win new business, and keep customers around for the long haul.

linkedin.com
1
The chasm between what customers expect and what most enterprises are currently able to deliver is growing, and while that nebulous term digital transformation is discussed in most boardrooms, progress is painfully slow. #omnichannel #CX
1
1
customerexperienceupdate.comโ€ฆ #CustomerExperience #digitaltransformation #contactcenter @VoiceofVDS
Image from Nick Glimsdahl ๐ŸŽ™๏ธ (@Press1ForNick)
3
3
Check out my latest article: Consequences Of Not Going Digital linkedin.com/pulse/consequenโ€ฆ via @LinkedIn
Consequences Of Not Going Digital

Consequences Of Not Going Digital

Digital transformation is not a one-time thing. Instead, โ€˜digitalโ€™ is a way of working.

linkedin.com
If you make sure their interaction with your company is smooth, pleasant and continuously improving, you will drive brand loyalty. If not, youโ€™ll give your competitors the best gift โ€“ your customers. #customerexperience #brandloyalty VDS #ohio #customers lnkd.in/ejhNFQd
1
1
Why Organizations Hesitate To Go Digital? By @VoiceofVDS @ASalesWarrior customerexperienceupdate.comโ€ฆ
2
RT @ "Your Agents Drive Your Customer Experience. Learn the 9 key ways a better agent experience benefits your business. [Get Your Guide] #AgentFirst #custserv #cctr #cx " ow.ly/djbl30nYeHW
xitter.cf/Genesys/status/1103002โ€ฆ
Genesys (@Genesys) profile pictureGenesys
@Genesys5 Mar 2019
Consistency is king, especially when it comes to #customerservice. See how a modern #contactcenter can provide exceptional #CX. bit.ly/2EpuUxc
Image from Genesys (@Genesys)
xitter.cf/Five9/status/109504244โ€ฆ
Five9 (@Five9) profile pictureFive9
@Five911 Feb 2019
Five9 CEO #rowantrollope shares how AI & machine learning will impact the contact center. Don't miss your chance to see him live at #EC19 during the Why Customer Engagement Is Leading The Enterprise Communications Conversation! #Five9atEC19 video.cube365.net/c/912021
Rowan Trollope, Five9 | CUBEConversation, January 2019

Rowan Trollope, Five9 | CUBEConversation, January 2019

Five9 CEO Rowan Trollope shares how AI and machine learning will impact the contact center โ€“ Rowan Trollope, Five9 | CUBEConversation, January 2019

video.cube365.net
RT @ "You need more input from your customers, so you can optimize their journey. Here are 7 ways to encourage customers to take customer satisfaction surveys. [Read on] #AgentFirst #custserv #cctr #cx " ow.ly/wAPd30nVRCR
RT @ "Get the #infographic to see how #ITmanagers leverage a #cloud contact center to replace aging, inflexible and costly legacy technologies. Read the blog. " ow.ly/A82630nVRBe
Load more