@VansHelp

This is the Customer Service page for Vans US/Canada. If you are looking for the brand page, you can find us at @Vans

vans.com
Joined May 2011
  • Tweets15.9K
  • Following6K
  • Followers4.6K
8Media
We’re here to help Monday-Friday from 8:00 AM – 5:00 PM PT. If you need help over the weekend Live Chat is available on vans.com Saturday & Sunday from 9:30 AM – 6:00 PM PT.

Vans®. Off the Wall Since '66. Vans.com

Vans is the original skate fashion icon. From skate shoes to checkerboard patterns to snowboard boots, get streetwear that’s truly Off the Wall.

vans.com
83
4
2
32
Vans Help retweeted
traycee86@traycee86
16 Oct 2018
Replying to @VansHelp
I did end up finding some at your Redlands, CA store!! Great service there too!!
2
1
14
I wrote @VansHelp a thankyou letter for their great customer service and they sent me a thank you letter in return with stickers
2
2
23
Woah! Can you DM us where you bought the shoes and the best email address for you? nitter.cf/GriffLasker/status/101…
1
4
heyyy! Can you DM us where you bought the shoes and your email address please? nitter.cf/NotoriousTDA/status/10…
This Post is from a suspended account. Learn more
2
we are now following you. You should be able to send it over now :) nitter.cf/_haaaaayls/status/1014…
You’re unable to view this Post because this account owner limits who can view their Posts. Learn more
1
1
@justdanieIa Oh no! Call our service line at 855-909-8267 and they can sort this out right away and get you the correct shoes!
1
2
@porsoylamuerte We do have a warranty we would love to help please DM us where you purchased the shoes from and a good email contact
2
@LaLobaDelRio I do not see a current restock date. Keep checking back or call your local Vans store for more sizes!
3
@_NESS83_ That is up to each store discretion as they may allow an exchange of same item or merchandise credit.
1
Please DM us your order number and we can take a look!
Hit up our help crew in the UK and they can take a look vans.co.uk/help/contact-us.h…
Please DM us your order number and I can take a look and see whats going on!
Oh no! That should not be happening. Please DM us where you purchased them and we can try and help!
Oh no! Please DM us where you purchased the shoes.
We can help! Please DM us where you purchased the shoes.
Did you order from Vans.com? Please DM us your order number and we can take a look.
I have now sent that to your email listed on the order.
What is the order number? Ill email you a new one.
Yes you can. Please bring the invoice that came in the box with you when going to the store.
Load more