@VanguardMethod

Going beyond command and control management

beyondcommandandcontrol.com/
Joined February 2013
  • Tweets1.5K
  • Following250
  • Followers1.3K
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The Vanguard Method retweeted
John Seddon@JohnWSeddon10 Oct 2022
Preparing for a seminar hosted by Mike Jackson, preeminent systems thinker. He suggested students watch A Brief History of the Vanguard Method to warm up. Had to watch it myself – had forgotten doing it. And I recommend it to anyone interested: youtu.be/FkVE-ZeRyVs
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The Vanguard Method retweeted
John Seddon@JohnWSeddon14 Jul 2022
Mike Jackson, preeminent academic, systems thinking, sent me a note: “…love what you say in your recent newsletter about complexity theorists!” It is a reaction to the #HumanLearningSystems ‘guidance’. My occasional newsletter here: beyondcommandandcontrol.com/…
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The Vanguard Method retweeted
John Seddon@JohnWSeddon12 Jun 2022
Vanguard would offer systems conveners a P45. It is the job of leaders to change the system. Can't be delegated.
Matthew Kalman Mezey@MatthewMezey12 Jun 2022
Replying to @JohnWSeddon
You both might enjoy this Zoom with Ben Taylor tomorrow (Monday): xitter.cf/MatthewMezey/status/15… What can Vanguard offer to Systems Conveners? What does Human Learning Systems offer?
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The Vanguard Method retweeted
John Seddon@JohnWSeddon12 Jun 2022
Noooo... it ain't about participation, it's about knowing that to study to reveal the flaws in the current system and open the eyes to the scope for improvement. Nothing wrong with HLS ambitions. Just no useful method.
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The Vanguard Method retweeted
John Seddon@JohnWSeddon12 Jun 2022
What’s missing from #HumanLearningSystems? Guidance on what to study and how to study it. Change to people-centred services requires a change to the system, it is a normative shift. Nothing in HLS guidance helps with that.
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The Vanguard Method retweeted
John Seddon@JohnWSeddon12 Jun 2022
I resolved to avoid argument on Twitter – it is not a medium that is conducive to constructive debate between people with different mental models. But #HumanLearningSystems arrived in my feed. It purports to be a systems approach to health and care systems. Oh dear. More later.
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The Vanguard Method retweeted
John Seddon@JohnWSeddon12 Jun 2022
I doubt #HumanLearningSystems will achieve its (worthy) ambitions. Our health and care services are not complex systems, they are unnecessarily complicated systems. Improving them requires removing the causes. This won’t be achieved by the means offered in HLS.
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The Vanguard Method retweeted
John Seddon@JohnWSeddon17 May 2022
I stand corrected. But it is true to say that having presented evidence on (a) reasons for costly policy failure and (b) profound results from better service designs, both counted for nothing as they didn't fit the political narrative.
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The Vanguard Method retweeted
John Seddon@JohnWSeddon17 May 2022
ZBB is, simply, start with nothing. Then guesswork and conjecture. The way we've been working with 'money' is: distinguish between money spent that is of value to service users and, then, money spent on everything else. Need to know what matters to user (as you would!)
Mark Adam Smith@MarkAdamSmith12 Feb 2022
Zero based budgeting has found its way onto my radar. Can see the intent; no tweaking budget, have a reset. If we’re doing this, might we do a zero based values exercise first? What REALLY matters, specifically? How do we want to feel about what we do? Anyone done ZBB like this?
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The Vanguard Method retweeted
John Seddon@JohnWSeddon17 May 2022
Replying to @ExeterCouncil @KensingtonRoyal
Congratulations!
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The Vanguard Method retweeted
John Seddon@JohnWSeddon16 May 2022
I told @Jeremy_Hunt that the problem with the NHS is lack of continuity. To provide it we need to change the system. He agreed with the problem but said IT would fix it. Didn’t did it? Now he talks of changing the system, but what does he mean?
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The Vanguard Method retweeted
John Seddon@JohnWSeddon3 May 2022
A target is an arbitrary measure driven down a hierarchy. If measures related to purpose are used where the work is done to understand and improve the work they aren't gamed. Such measures are actual, not arbitrary.
Fat Jacques 🏴‍☠️
@Fat_Jacques3 May 2022
Replying to @JohnWSeddon
Measures become targets, and targets are gamed. Always.
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The Vanguard Method retweeted
John Seddon@JohnWSeddon3 May 2022
The key issue is measures must relate to purpose. All command-and-control measures don't. Hence they drive things in the wrong direction.
Allen Holub. https://linkedIn.com/in/allenholub@allenholub1 May 2022
I often hear "if you can't measure it, you can't manage it" in the context of "data-driven." That's a convenient elision. Deming actually said "It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth." Makes much more sense to me.
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The Vanguard Method retweeted
John Seddon@JohnWSeddon2 May 2022
HMG is reported to be spending £3m a day storing PPE. Should have gone to @stockrightnow
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John Seddon@JohnWSeddon3 May 2022
Consumer Duty shifts the locus of control from the regulator to the regulated. Herewith a method for compliance that is fast, low-cost, knowledge-based and will strengthen competitive position. tinyurl.com/DesigningFor-Con…
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The Vanguard Method retweeted
John Seddon@JohnWSeddon6 May 2022
See this: beyondcommandandcontrol.com/…
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John Seddon@JohnWSeddon1 Mar 2022
More here: beyondcommandandcontrol.com/…
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John Seddon@JohnWSeddon1 Mar 2022
Beyond Command and Control: a four-day programme Get the basics of the Vanguard Method. This four-day course takes leaders who are systems thinking beginners straight into the work to learn about sub-optimisation in their organisation and how to remove it.
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The Vanguard Method retweeted
John Seddon@JohnWSeddon17 Feb 2022
#ConsumerDuty, the new regulations for financial services, impress me – radically different and ought to be studied by all regulators. I submitted comments to the FCA consultation. Read them here: beyondcommandandcontrol.com/…

John Seddon submits comments on forthcoming Consumer Duty regulations

John Seddon submits comments on forthcoming Consumer Duty regulations (and he is impressed!). You can read John Seddon’s full response below in the PDF. Consumer Duty Paper Jan22 If you would…

beyondcommandandcontrol.com
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The Vanguard Method retweeted
John Seddon@JohnWSeddon1 Feb 2022
We discuss what it will take to improve care systems (and save money).
The Mint@themintmag31 Jan 2022
"They're looking at you through their specialist lens - which is governed by their budget." In this week's interview, we sat down with @JohnWSeddon, originator of the Vanguard Method, to talk social care reform & the importance of narrative in governance: lght.ly/411i2fn
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