Join us for an engaging session of IHC CONVERSATIONS WITH AUTHORS. Presented by the Habitat Library & Resource Centre. “Zero Complaints: The Path to Continuous Value Creation” by Gautam Mahajan, Bill Price and Moshe Davidow. Panelists: Anurag Batra, BusinessWorld; Rajeev Dubey, formerly with Mahindra and Mahindra; Saurabh Srivastava, Entrepreneur, Chairman, Indian Angel Network. Chair: Vinay Kumar, Pecton. The book forwarded by Phil Kotler lays out the importance for organizations to ensure their customers do not have a need to complain. It calculates the enormous costs of complaints that can be saved in a Zero Complaints world - the processes and technologies that can identify and address the underlying reasons for those complaints, as well as the organizational changes required and mandated to provide continuous improvements. Gautam Mahajan will discuss value creation, and its global impact. 23rd April | 7:00pm | Gulmohar #IndiaHabitatCentre #IHCDelhi #Talk