Operations observability platform using the modern data stack.
Joined December 2020
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We raised a seed round to power the next generation of ops-driven companies!
More about our story, vision, and what's next 👇
Today I'm excited to share that avenue.so has raised $4M to bring observability and incident response to ops teams
Here is our vision & what we'll focus on next: avenue.so/blog/seed-announce…
Kellyanne from Duckbill connects @UseAvenue to her core systems for real-time alerts on critical business matters. She uses our tool to take action with easy-to-manage SOPs and track operational efficiency 🚀
If you're an ops manager spending time manually assigning work, check out @UseAvenue to:
🔹 Auto-assign tasks in Slack based on issue type, team or working hours
🔹 Ensure tasks have a clear owner (& escalation path)
🔹 Report on SLAs
See it in action: youtube.com/watch?v=P6KwgUlY…
Integrate @intercom with @UseAvenue for: real-time alerts, auto-ticket creation, status syncing with Slack.
Learn more: avenue.app/integrations/inte…
The bizops team at @AngelList needed a system to help improve their ability to proactively identify and address at-risk SLAs before they were missed.
See how they use Avenue to hit SLA's 👉 avenue.app/case-studies/impr…
Avenue with @ChatGPTapp makes operations proactive.
🔍 With Avenue's AI feature, ops teams can now automate the summarization and tagging of tickets
Learn more 👉 avenue.app/blog/ai-ticket-su…
@UseAvenue simplifies operations work by offering a single place to create, manage, and report on tasks. Perfect for keeping teams aligned and efficient.
🎥 youtube.com/watch?v=gEPfQFDM…
Managing a BPO is hard 🤷♂️
Check out the 7 reasons companies choose @UseAvenue to manage their BPO 👉 avenue.app/blog/transform-yo…
Companies generate massive amounts of data. But they still struggle to make this data actionable. That's where @UseAvenue comes in.
It's as simple as connecting your data warehouse + setting up rules.
Discover how Avenue gives teams viz + automation: avenue.app/blog/optimize-ope…
How do you ensure every step of an ops playbook is actually followed? 🤔
With @UseAvenue turn static playbooks into automated workflows all while tracking SLA's and ensuring SOP compliance.
See how teams turn playbooks into action 👉 avenue.app/blog/avenue-launc…
Nailed it 🫡🫡🫡
Reduce the need to scale ops linearly with @UseAvenue
and yes we use Avenue to get alerted in Slack when ppl book sales calls
Easily create & update @Zendesk tickets from @SlackHQ or SQL with @UseAvenue
We take care of the ticket creation and housekeeping so ops teams can focus on solving customer issues ⚡️
See how it works 👉 avenue.app/blog/create-zende…
@UseAvenue is now in the @Zendesk app store 🤩
Check out the article we wrote to see how customers use the integration: avenue.app/blog/create-zende…
20% of @UseAvenue tickets are triggered by a form.
Here’s how fast-scaling companies use Forms:
☕️ Track issues in 70 coffee stores
💳 Internal questions for 700 employees
🏦 Fraud review + BSA compliance
📦 Vendor issue reporting
👉 Learn more: youtube.com/watch?v=mhVk7gv6…
Athena has proactive issue detection with SQL-triggered workflows in Avenue.
Read more about their success: avenue.app/case-studies/athe…
@UseAvenue makes it really easy to assign work based off your data with the Teams feature. You can say goodbye to the chaos of scheduling, ticket routing, and endless Slack tagging.
Empower your team to be more proactive today. forms.reform.app/qeOU05/earl…
Outsourcing operations lets companies reduce costs....But it isn’t easy and requires:
👩💻 Engineering: build internal tools for agents
📖 Ops: update and train agents on playbooks
📊 Analytics: set up reporting on agent efficiency/quality
With @UseAvenue , you can skip the above.
"We offshore operations to cut costs, but it ends up being expensive."
I hear this all the time from ops leaders. Here's why: BPO Headcount + Eng Time
companies save up to 20% on offshore costs using @UseAvenue
avenue.app/blog/transform-yo…
See why companies are moving their BPO teams onto @UseAvenue 👉 avenue.app/blog/transform-yo…
Herman Kwayu uses Avenue to track all financial operations.
🎤 In our latest case study we hear how Herman and his team rely on @UseAvenue for real-time visibility into risks that come with a lending product: avenue.app/case-studies/how-…
