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ALT Artificial Intelligence: Retail Employees of the Future? According to the International Federation of Robotics, global installations of industrial robots grew 31% in 2021 year-on-year. Sales of service robots rose 37%, with the retail sector a significant driver of both. So, this begs the question, is artificial intelligence the future of retail? We will discuss with Richtech Robotics' COO Phil Zheng how they are taking robotics and artificial intelligence to the next level by disrupting traditional retail, hospitality, and food and beverage. Phil will also touch on the impact of robotics on customer experience and engagement. Ian Scott, Rethink Retail Top 100 Influencer and CEO of Ian Scott Consulting, predicts how artificial intelligence will impact employers. Will it make the “customer experience” too generic? With all the talk today about staffing shortages and challenges with employee retention, is artificial intelligence the answer?
ALT Do you know what sets a successful business apart from the rest? In today's world, customers expect more than just a transaction. They expect a personal and seamless experience that exceeds their expectations. To deliver it your business must stay ahead of the game. This event on 9th February 2023 at 4:00 PM GMT is not just about understanding the importance of delivering great #customerexperiences, it's about learning how to deliver it. Don't miss out on this opportunity to hear from Ken Hughes to enhance your business and stay ahead of the game. Join us for this entertaining and informative session, and learn how to harness the power of peer-to-peer network and turn your customers into brand advocates.
ALT Ken Hughes - Leading consumer & shopper behaviouralist and customer experience strategist.
ALT KEN HUGHES INTERNATIONAL SPEAKER, AUTHOR & STRATEGIST: A conversation to inspire and engage, to entertain and to challenge how we think about the nature of relationship and connection. If we are serious about deepening our customer and employee relationships, we have to invest in emotional intelligence.
ALT We speak a lot about Customer Lifetime Value, Brand Loyalty or the Customer/Employee Experience, but we have to start asking ourselves some hard questions relating to how we intend to build relationships deep enough to deliver. In our new ‘digital first’ world (where most product/service interactions start digitally), it can all get very transactional. While digital convenience continues to accelerate (get everything you need in one-click, one-swipe, instantly) it can be very two-dimensional, and often lacks any depth, empathy or connection.
ALT Developed by the urbanOvation Future Places Forum, the study tour will provide you with the inside story from key decision-makers and connect you with urban innovation peers over two and half inspiring days as we share insights, experiences and engage in some of the most innovative cities and real estate developments in Europe.
ALT Join us for an inspirational study tour that explores how new design, development, and investment strategies can affect your thinking. Learn how retail and urban innovation in different contexts are being reshaped in response to the seismic shifts in our world today. Developed by the urbanOvation Future Places Forum, the study tour will provide you with the inside story from key decision-makers and connect you with urban innovation peers over two and half inspiring days as we share insights, experiences and engage in some of the most innovative cities and real estate developments in Europe.