Group Head of UX @IpsosMORI PSD2 and Open Banking Specialist. Views are my own.

London, England
Joined November 2014
Sanofi puts agencies on alert in global media pitch campaignlive.co.uk/article/s… via @campaignmag
The Buggles - Video Killed The Radio Star even better than the original youtu.be/IUgF49Rtg7Q
NEW: Keir Starmer scores the highest satisfaction ratings *ever* of an opposition leader on record, equalling Blair's record of +31 in Dec 1994. Labour goes from the opposition leader with the worst ever ratings to one with tied best ratings!
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Super proud of our very own @Ipsos @Ipsos_CX #CX star, Jamie Thorpe!
Here's @TheCXMagazine's top 50 #CX Stars in the UK, including @IpsosMORI's own Head of Experience Management, Jamie Thorpe. Congrats Jamie! cxm.co.uk/cxms-top-50-cx-sta…
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Facebook targets Zoom with 50-person Messenger Rooms campaignlive.co.uk/article/f… via @campaignmag
Robert Stevens retweeted
Apple and Google's location tracking data reveals just how strictly Americans are following stay-at-home orders. Here's how to see the results for your location. wired.trib.al/wgFRdku
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Confluent Gets $250M In Series E Round To Reach $4.5B Valuation news.crunchbase.com/news/con… via @crunchbasenews
In this new paper, @Ipsos #CX & behavioural science experts set out the three steps likely to be involved in strengthening #customer relationships to ensure brands develop with customers throughout the #COVID19Crisis – and beyond ipsos.com/en/staying-close-y…