A recognised expert in patient experience surveys, we enable healthcare organisations to improve the quality of care they provide.
Oxford and Cornwall
Joined February 2015
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What’s next?
Our next Patient Perspective case study will focus on patients’ experience of discharge from hospital – looking at how NHS Trusts are supporting timely, safe, informed and well-coordinated transitions to the next stage of care. #PatientExperience #HospitalDischarge
Our case studies help turn patient feedback into learning and action by sharing what NHS Trusts are doing in practice.
Explore the case studies:
patientperspective.org/case-…
Latest survey findings:
cqc.org.uk/publications/surv…
@CareQualityComm
#PatientExperience #NHS
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The 2025 #AdultInpatientSurvey results provide valuable insight into patients’ experiences of NHS hospital care.
But what can Trusts do in response?
Our Patient Perspective case studies share practical examples of service improvement and good practice from NHS Trusts. 1/2
Our case study reflects on findings of the National Children and Young People’s Survey by the CQC, & sets out to identify support implemented by trusts for children and young people with a mental health condition, and for autistic children and YP. patientperspective.org/case-…
The CQC have published the National Inpatient Survey results for 2024 (the survey looks at the experiences of people who stayed at least one night in hospital as an inpatient). cqc.org.uk/publications/surv…
CQC results of a survey of the experiences of children, young people and their parents and carers attending hospital. Children admitted in an emergency had worse experiences in almost every area of care, compared to children admitted for planned treatment. cqc.org.uk/publications/surv…
New FOI Insights on Maternity Triage – Read the Full Report. The FOI aimed to identify what further changes have been made since the CQC National Review of Maternity Services in England (2022–2024)
patientperspective.org/case-…
@MaternityTriage
Patient Perspective retweeted
We want people from all walks of life to share their experiences with care services, good or bad.
This will help us make sure that care services are meeting the fundamental standards of care.
You can give feedback anonymously.
#ShareForBetterCare
ALT Infographic by the Care Quality Commission. Text in a speech bubble reads Together, we can improve health and adult social care. There is a circular photo of two people laughing whilst one holds a pencil over a notebook The hashtag share for better care can be seen At the bottom. With the Health Watch and Care Quality Commission logos at the top.
The Care Quality Commission (CQC) has published latest national maternity survey. Findings show improvements in mental health support for pregnant women & new mothers. More could be done to ensure people receive the positive maternity experiences they have the right to expect.
CQC publishes findings from a survey of more than 45,500 people who used NHS urgent and emergency care (UEC) services in 2024
cqc.org.uk/press-release/man…
Pleased to share our latest case study covering measures to reduce noise at night for patients in hospital and aid better sleep. patientperspective.org/wp-co…
Patient Perspective retweeted
We've found continued concerns about the quality of NHS hospital maternity services with common issues impacting on safety at services across the country.
Today's report presents the findings from our national maternity inspection programme.
#MaternityReport
ALT infographic by the care quality commission Action is needed now to prevent harm in maternity services becoming normalised. There is the outline of somebody with a baby bump overlaid on a 2 tone purple background
Visit our website for case studies based on the projects, initiatives and service improvements NHS trusts have undertaken to bring about change, highlighted by patients from the national surveys patientperspective.org/case-…
We found:
⬇️ More people report poor discharge experiences and deterioration in health while waiting for treatment
💚 Interactions with staff are largely positive
orlo.uk/ZxGlv
#InpatientSurvey
ALT infographic for the inpatient survey with text that reads More people report poor discharge experiences and deterioration in health while waiting for treatment but interactions with staff are largely positive the NHS, Picker and care quality commission logo can be seen at the base of the graphic
Our latest case study is available based on the national inpatient survey. The themes are patient flow and patient discharge; enhanced discharge lounges, and improvements in discharge summaries & examples of the innovative work. patientperspective.org/case-…
@NHSuk @PatientsAssoc
One theme raised in the National Maternity Survey comments by parents relates to support for breastfeeding & diagnosis of babies with tongue tie. This report provides examples of improvement work undertaken by Trusts responding to an FOI. tongue-tie.org.uk/atp-audits
The National Inpatient Survey 2024. The postal survey is about to start, with the first mailing going out in January 2024.
The National Inpatient Survey benchmark reports for all Trusts were published in September 2023.
cqc.org.uk/publications/surv…
The National Inpatient Survey benchmark reports for all NHS Trusts have now been published. The reports have been redesigned this year and are really informative:
nhssurveys.org/all-files/02-…
Results from the National Inpatient Survey 2020 are now on the CQC website:
cqc.org.uk/publications/surv…