This podcast episode from @baratunde touches on important issues of racial, gender, and social equity when it comes to designing programs. howtocitizen.com/episodes/in…

Join @jmspool today to uncover how to respond productively within the moment to your stakeholder's assertion that they know what the design needs to be. When Stakeholders “Already Know What Users Need” Tuesday, May 30 at 2pm ET (18.00 GMT) RSVP: Leaders.CenterCentre.com

You can’t guess your way to delivering successful products. Successful products can only come from informed decision-making. And informed decision-making can only come from solid user research. linkedin.com/posts/jmspool_u…

As new UX leaders, it is important to lay out your ideas when taking a leap of faith in any design & product approach – this article tells you why. cutlefish.substack.com/p/tbm…

Join @jmspool on Tuesday to discover how to detect those (rare) occasions when your stakeholders actually do know what your users need. When Stakeholders “Already Know What Users Need” Tuesday, May 30 at 2pm ET (18.00 GMT) RSVP: Leaders.CenterCentre.com

Scott does a great job of collecting thoughtful questions proposed by Neil Postman that every designer needs to consider before launching a new project. scottberkun.com/2016/the-7-q…

Are we showing the real impact we can deliver as designers? What is the most challenging thing for designers in companies? Join @jmspool, @rodrigolemes & @rafaelburity as they talk about UX strategy and how to apply it. youtube.com/watch?v=azwh3PIi…

Being research-driven is the ultimate in customer-centricity. It makes the entire organization human-centered. It puts customer needs and wants at the core of every decision. linkedin.com/pulse/radical-p…

Explore the not-so-simple history of the numeric keypad as explained by @brtli doc.cc/articles/a-brief-hist…

Join us for our Advanced Approaches to UX Research intensive, this June 5-9. research.centercentre.com/

Rachel Miles, who is creating an operationalized approach to relationship building at IBM, shares some great tips on aspects of how to build long-term relationships that yield rich insights. uxbooth.com/articles/relatio…

Katherine Tjoelsen walks us through three frameworks that will help structure your presentation and effectively tell the story of your idea. productcoalition.com/3-frame…

Join @jmspool today to uncover how to avoid so-called “research automation tools” that are more like reading a horoscope than discovering the actual needs of your users Research Methods That Reduce Your UX Value Monday, May 22 at 2pm ET (18.00 GMT) RSVP: Leaders.CenterCentre.com

Knowing how to create a category schema for the future can be difficult. @brownorama gives a great description of how some organization schemes may want "cross-cutting" topics – allowing people to find relevant material according to their interests. medium.com/eightshapes-llc/c…

Join @jmspool on Monday to detect when a method guides you in the wrong direction because the results unknowingly measure something other than your users’ experiences. Research Methods That Reduce Your UX Value Monday, May 22 at 2pm ET (18.00 GMT) RSVP: Leaders.CenterCentre.com

In this podcast @jeffpatton talks about how bits and pieces of different philosophies in Agile can improve (and convolute) the experiences many of us have today in UX. produxlabs.com/product-think…

When organizations make big decisions without any UX research, they’re guessing. Explore ways to incorporate UX research into critical decisions at our Advanced Approaches to UX Research Intensive, June 5-9 linkedin.com/posts/jmspool_r…

This memo from Slacks founder @stewart (and the thinking behind it) is a great example of a story about delivering fantastic UX into the world. medium.com/@stewart/we-dont-…