@Trust_CB

Trusted advisor. #ITSM, #ESM, #EX, #CX. Clifton Butterfield, LLC

 South Carolina, USA
cliftonbutterfield.com
Joined August 2013
  • Tweets863
  • Following45
  • Followers30
465Media
We are proud to be listed as one of the "Top 50" companies on Generative AI thought leadership by @thinkers360 thinkers360.com/50-thought-l…
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson11 Aug 2025
Technical solutions are not always the best solutions. Dan Turchin of @peoplereign has a different approach. (And yes, "AI" helped edit this clip from my podcast. Full episode at youtu.be/0Lll4BIlUdo?... )
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Clifton Butterfield, LLC retweeted
Clifton Butterfield, LLC@Trust_CB1 Jul 2025
Thanks, @Corp_Vision!
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Thanks, @Corp_Vision!
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Clifton Butterfield, LLC retweeted
Clifton Butterfield, LLC@Trust_CB8 Apr 2025
I think we're doing OK! Thanks, @Corp_Vision!
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Clifton Butterfield, LLC retweeted
Thinkers360
@thinkers36011 Jun 2025
Bridging AI, Customer Experience, and Employee Engagement buff.ly/oT8WlKx via @RoyAtkinson of @Trust_CB on @Thinkers360 #AI #CustomerExperience #GenerativeAI 📣 Contribute your thought leadership: buff.ly/n4dINB4
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Clifton Butterfield, LLC retweeted
Thinkers360
@thinkers3608 Apr 2025
Research - 2025 State of Subscriptions: The future of retention and revenue growth buff.ly/GJMss7K via @RoyAtkinson of @Trust_CB on @Thinkers360 #BusinessStrategy #CustomerExperience #Management
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I think we're doing OK! Thanks, @Corp_Vision!
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson10 Feb 2025
Plant now, reap later. It doesn't happen overnight. #ROI #123withRoy
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson3 Feb 2025
#123withRoy Redux (from 2022): Stop inventing reasons not to ask your customers what they want. #CX buff.ly/4hHY4Yn
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson6 Jan 2025
Following the procedure without understanding the context can lead to big trouble. #123withRoy Redux
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Happy New Year!
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson23 Dec 2024
It doesn't always have to be fancy. #123withRoy #CSAT Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson4 Nov 2024
Skepticism is a requirement in the age of #AI #123withRoy redux. youtu.be/dPoXqtdtPzE?si=_kKE…

1-2-3 with Roy: Distrust and Verify

New generative AI tools should not be taken at face value.

youtube.com
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson21 Oct 2024
Still referring to the non-IT functions of your organization as "the business"? It's time to change that. #123withRoy
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In this #123withRoy Redux, @RoyAtkinson reminds us that great #CX is consistent CX.
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson13 Sep 2024
Insights You'll Gain: • Balancing Automation with Human Touch • Customer Preferences • Maximizing Efficiency • Building Trust Wed. Sept. 18 | 1 PM CT | 2 PM ET | 11 AM PT Register: landing.sdipresence.co/sdis-… #webinar
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson9 Sep 2024
Bots and #AI are fast and effective, but it's applying them to our goals that makes them effective. #123withRoy
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Clifton Butterfield, LLC retweeted
Roy Atkinson@RoyAtkinson29 Aug 2024
In this session, I'll be asking specific questions for discussion and sharing criteria for bringing #IT and business units closer together. Who's going? #SMWorld invt.io/1txbaibl4ys

Come see my session when I speak at Service Management World this year! Use promo code: JOINME to...

Register now

invt.io
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Are your execs skeptical or resistant to measuring your service consumers' experience? Here are some ways to convince them. #ManagingUp Overcoming Objections to #ITXM happysignals.com/blog/overco…
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