SaaS #employeeengagement & performance management co. for #contactcenters. Key products are Acuity and A-GAME and other fantasy #sports #gamification products.
Indianapolis, IN USA
Joined February 2013
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Check out my latest article: AI Fills In What You Leave Out. What CX Leaders Need Encoded Before They Scale. linkedin.com/pulse/ai-fills-… via @LinkedIn
What Hayek Knew About Your Contact Center linkedin.com/pulse/what-haye…
Check out our latest article: What Elite Sports Leaders Can Teach Contact Centers About Performance Excellence 🏈 linkedin.com/pulse/what-elit… via @LinkedIn
Check out my latest article: How Authentic Leadership and Gamification Can Boost Morale, Retention, and Performance in Contact Centers linkedin.com/pulse/how-authe… via @LinkedIn
Check out my latest article: Why Connection, Not Just Efficiency, Drives CX Results linkedin.com/pulse/why-conne… via @LinkedIn
Check out my latest article: Activating Servant Leadership to Boost CX! How TouchPoint One Gamification Bridges the Leadership-Employee Gap linkedin.com/pulse/activatin… via @LinkedIn
🙏 TouchPoint One is immensely proud to share that we have been named a Finalist in two prestigious categories at the 2024 Stevie Awards for Sales & Customer Service! touchpointone.com/news-event…
TouchPoint One Introduces IQAssure: AI-Powered Coaching Plans for Enhanced Quality Management
— Transforming Quality Assurance with Groundbreaking AI Technology, IQAssure Redefines Efficiency and Accuracy in Contact Center Operations — story.cd/AAWKyh
A-GAME Leagues Gridiron Season IX Brings Gamification to the Forefront of Contact Center Performance
— Innovative Enhancements Set to Boost Engagement, Performance, and Retention in Contact Centers — story.cd/AAV1nl
🚀 Are you ready to be the EX MVP of your CX organization? It's time to step off the sidelines and into the game with TouchPoint One's A-GAME Leagues! 🏈
Imagine transforming routine performance management into an exciting, morale…lnkd.in/gpXKGGRk lnkd.in/gGP2bGAA
An important quick read from Qualtrics Head of Product, tech visionary, and CMSWire Contributing Author, Fabrice Martin. This quote particularly encapsulates the essence of genAI: “To extract the most value out of LLMs, organizatio…lnkd.in/gG7__uhM lnkd.in/g_gEFCGi
Great piece, @TimElmore! A simple three-ingredient recipe to revitalize leadership and rebuild trust in it.
#leadership #connectedness #empathy lnkd.in/gsBtuP2G lnkd.in/g3vPxHcZ
'Quiet quitting' is the silent epidemic plaguing the global workforce, costing the economy nearly $9 trillion per year, as revealed in this post by Gallup CEO and Blind Spot author, @JonCliftonDC. But what if the antidote is not ju…lnkd.in/gx9WbQde lnkd.in/g55GjnEE
Reposting @ttunguz latest post and recommending my network subscribe to his excellent newsletter. Databricks announced its plan to acquire MosaicML for $1.3b, while Snowflake deepened its partnership with NVIDIA to offer customers…lnkd.in/dmS6rpPh lnkd.in/dYktAj7W
📌 TouchPoint One Customer Contact Week 2023 Brief: Unearthing Hidden Costs and Unleashing AI in Customer Contact Centers
Fresh from a fantastic CCW 2023, a prevalent theme emerges (expressed by >50% of operations leaders visiting TouchPoint One booth #…lnkd.in/gQgP5uJE
Team TouchPoint One and the Baby Mr. Business #ex squad ready to kick-off Customer Contact Week 2023! Stop by booth 431 and say hello!
#contactcenter #ex #cx #employeeengagement #gamification lnkd.in/gAVmh9ux
Good morning, CX/EX pros! Ready to satiate your AI cravings? Then belly up to this expansive McKinsey Digital research smorgasbord. The report covers AI’s anticipated impact on a wide range of industries – including customer operat…lnkd.in/gZT2na2R lnkd.in/gMQVrRAM
If you haven't tuned into @Josh_Bersin's podcast yet, this episode is a great place to start. It's a deep dive into the world of data management and operational efficiency, and it might just make you feel less alone in your journey…lnkd.in/gdBW5Xav lnkd.in/ge7bG2-8
TouchPoint One to Spotlight Innovations in AI, Gamification, and Performance Management at CCW 2023
— Transforming Customer Contact Operations with Cutting-Edge AI-Enhanced Solutions, to be Exhibited at Caesars Forum, June 19-22, Booth 431 — story.cd/AAVkOy
Contact me if you're heading to Vegas next week for Customer Contact Week #25 - or just stop by Booth 431 to say hello! Excited to meet with old friends and make new ones to discuss all things #EX, #CX, #AI, or whatever's on your mind. 🧠 😁 lnkd.in/g52QDTTA
