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Report outages, wires down & emergencies to 416-542-8000. This account isn’t monitored 24/7. Visit https://nitter.cf/t.co/GJiEoMLpiw for more outage tools & resources.
Toronto
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We’re completing system maintenance from approximately 1:30 p.m. today until early morning on Sunday, Sept. 27. As a result, our outage map, report an outage tool, outage notifications and mobile app will be temporarily unavailable.
To report an outage during this period, please call us at 416-542-8000 (press 1). Thank you for your patience and understanding.
From EV charger and pool installs to deck builds and tree trimming, some projects need more power, while others require power to be safely turned off. That’s where service upgrades and temporary isolations come in.
With our Service Connections Hub, you can now book simple upgrade and isolation appointments with real-time availability, resulting in less guesswork and faster planning.
Get started: torontohydro.com/serviceconn…
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Outage update: Thank you for your patience, understanding and support as our crews worked to restore power to 65,000 customers following the September 2 storm.
As customers return home after the long weekend, some may only now be discovering storm-related issues at their property. If you’re without power and don’t see your outage reflected on our outage map, please let us know so we can help you.
Our crews remain in the field carrying out cleanup and repair work across the system. This work includes removing fallen trees and vegetation, repairing damaged poles and electrical equipment, and responding to reports of branches on wires, sagging wires, flickering lights and voltage fluctuations.
Your safety remains our top priority. Please stay at least 10 metres away from downed powerlines and report any hazardous situations. Never approach, move or attempt to repair electrical equipment or hydro infrastructure.
For the latest updates, check out our outage map: torontohydro.com/outagemap
Outage update: Power has been restored to approximately 64,900 customers since Wednesday's severe weather event, with about 100 customers still without service.
We recognize how difficult and disruptive this extended outage has been for affected customers and their families. Crews continue working around the clock to restore the remaining outages, addressing extensive storm damage, ongoing safety hazards and a significant volume of repairs across the system.
For some customers, storm damage has affected electrical equipment on the customer side of the meter. In these cases, repairs must be completed by a Licensed Electrical Contractor and approved by the Electrical Safety Authority (ESA) before service can be safely reconnected. We're working closely with affected customers and dispatching crews as locations become ready for restoration.
Our focus remains on safely restoring power to every remaining customer as quickly as possible. We thank our crews, contractors, emergency partners and customers for their patience, understanding and support as we complete the final stages of restoration.
For the latest updates, please refer to our outage map, which is updated as crews progress through repairs: torontohydro.com/outagemap
Outage update: Power has been restored to approximately 64,970 customers since Wednesday's severe weather event, with about 30 customers remaining without service.
We recognize that customers still without power have experienced a particularly difficult and prolonged outage, and we appreciate their patience.
Crews continue working through the remaining outages, addressing safety hazards and completing the final repairs needed to restore service safely.
Our teams remain fully committed to restoring service and will continue working until all affected customers are restored.
We thank our crews, contractors, emergency partners and customers for their patience, understanding and support throughout this response.
For outage updates overnight, please refer to our outage map, which is updated as crews progress through repairs throughout the night: torontohydro.com/outagemap
Outage update: Power has been restored to approximately 64,920 customers since Wednesday's severe weather event, with about 80 customers remaining without service.
Crews continue working around the clock to restore power to the remaining customers affected by a small number of complex outages. This includes locations where storm damage has impacted customer-owned electrical equipment and additional repairs are required before service can be safely reconnected.
We remain committed to restoring power to the remaining customers as safely and quickly as possible. We thank our crews, contractors, emergency partners and customers for their patience, understanding and support as we complete the final stages of restoration.
For the latest updates, please refer to our outage map, which is updated as crews progress through repairs: torontohydro.com/outagemap
Outage update: Our teams are working around the clock, with additional resources and all hands-on deck to restore power to the approximately 1,900 customers who remain out due to this week’s severe storm.
More than 500 safety reports, including downed lines and electrical hazards, have added significant complexity to restoration efforts. Before power can be restored, crews must safely assess each location, isolate hazards, and repair or replace damaged equipment.
We've deployed additional resources and remain committed to restoring homes and business safely.
We know being without power for an extended period is challenging, especially heading into the long weekend, and thank our customers and the community for their ongoing patience and support.
For the latest updates, please refer to our outage map, which is updated as crews progress through repairs: torontohydro.com/outagemap
Outage update: Crews have restored power to approximately 64,500 customers following Wednesday’s severe weather event, reducing the number of those without power to approximately 500.
Our teams will continue working around the clock until power has been restored to remaining customers affected by this storm. We recognize this continues to be a difficult and frustrating experience for those still awaiting restoration. Efforts continue in full force as teams work through a large volume of repairs. Safety remains our top priority as crews continue to respond to reported hazards, including downed powerlines and damaged electrical equipment, while restoring service as safely and quickly as possible.
As we continue our efforts, we want to thank our customers and community for their continued patience, understanding and support. Toronto Hydro volunteers will be out in the community today to connect directly with impacted customers. If you'd like to connect with our team, please stop by one of our community check-ins between 2 p.m. and 4 p.m. today.
Community check-in locations:
- Gerrard and Woodbine, Main Square CRC, 245 Main -Street
- Finch/Sheppard/Jane/Keele, Northwood CRC, 15 Clubhouse Court
- Forest Hill North, North Toronto Memorial CC, 200 Eglinton Avenue West
For the latest updates, please refer to our outage map, which is updated as crews progress through repairs: torontohydro.com/outagemap
Outage update: Power has been restored to approximately 64,820 customers since Wednesday’s severe weather event, with about 180 customers still without service.
Crews continue working around the clock to restore power. Restoration remains complex in some areas due to extensive damage, hazard mitigation and a high volume of repairs. Teams are repairing damaged equipment, clearing downed powerlines and addressing safety concerns as they work to restore service to the remaining affected customers.
In some cases, storm damage may affect customer-owned electrical equipment. Where repairs are required, they must be completed by a Licensed Electrical Contractor (LEC) and then inspected and approved by the Electrical Safety Association (ESA) before Toronto Hydro can safely reconnect service.
Thank you for your patience, understanding and support.
For the latest updates, visit our outage map, which is updated regularly as crews complete repairs: torontohydro.com/outagemap
One of the biggest challenges during storm restoration is the extensive tree damage.
Before power can be safely restored, we must disconnect power to make the area safe, and specialized forestry crews must assess, cut and remove fallen trees and large limbs from powerlines and hydro equipment.
In many cases, trees become intertwined with wires, poles and other equipment, requiring careful coordination between forestry and hydro crews to safely clear the area before repairs can begin. This process is essential to protect the public, our workers and the integrity of the electrical system.
We recognize the significant impact these outages have on customers and appreciate their patience and understanding as crews carry out this critical work to restore power safely and reliably.
Our crews continue working around the clock with additional resources deployed following the September 2 severe storm that impacted neighbourhoods across Toronto.
As of this evening crews have restored power to 63,000 customers reducing the number of those without power to approximately 1,200. While our restoration progress is advancing, crews continue to address substantial damage across the city including large fallen trees, broken utility poles and downed power lines.
We know how challenging it is to be without power heading into the long weekend, and we thank our customers and the community for their patience as our crews continue restoration efforts. We remain committed to restoring service to affected customers.
For outage updates overnight, please refer to our outage map, which is updated as crews progress through repairs throughout the night: torontohydro.com/outagemap
A severe wind and hail storm is causing widespread outages and damage across Toronto, currently affecting approximately 65,000 customers. This is an evolving situation and we want customers to know that crews are actively responding across the city.
The safety of our customers, employees and the public remain our top priority. We are responding to reported hazards, including downed powerlines and damaged electrical equipment, while coordinating restoration efforts across the city.
Teams are assessing storm-related damage, making emergency repairs and working to restore service safely and as quickly as possible. Given the scale of the storm and the number of outages, restoration efforts may take time and vary by location. Additional storms are forecast throughout the evening, which may impact restoration efforts.
If you encounter a downed powerline, stay at least 10 metres away and call Toronto Hydro immediately at 416-542-8000 (press 1). Never approach or touch a downed powerline.
We will continue to provide updates as we learn more and crews complete assessments across the city. Thank you for your patience and understanding as we respond to this significant weather event.
Our crews continue to work around the clock to restore power to the remaining customers affected by yesterday's storm.
We recognize that some customers continue to be without power and understand how disruptive that can be. While crews have made significant progress, some remaining outages require more extensive repairs due to fallen trees, damaged equipment and other safety-related challenges that must be addressed before power can be restored.
Safety remains our top priority, and our teams remain fully committed to restoring service safely and as quickly as possible. Restoration efforts will continue overnight and until all customers have been restored.
Thank you for your patience and understanding. For updates overnight, please visit our outage map: torontohydro.com/outagemap
The September 2nd storm was one of the most significant weather events in years, causing extensive damage to trees and electrical infrastructure.
At the peak of the storm, approximately 65,000 customers were affected and as of the next morning more than 90% had been restored. Last night, crews restored power to another 2,000 customers, bringing the total number of customers still impacted to fewer than 2,500. Our crews have been working around the clock to restore service as quickly and safely as possible, and that work will continue until customers are restored.
The remaining outages are among the most complex to restore. Crews are responding to hundreds of reports of downed wires while also addressing significant storm damage, including broken utility poles, downed power lines and very large fallen trees. We know how difficult and frustrating it is to be without power, especially following a major storm. Access challenges and the scale of the damage can make repairs more difficult and time-consuming, and crews continue to restore power safely and as quickly as possible.
We appreciate our customers’ patience and understanding, and we thank those who continue to report outages and safety hazards. These reports help our crews assess conditions, prioritize response efforts, and restore power as quickly and safely as possible.
For the latest updates, please refer to our outage map, which is updated as crews progress through repairs: torontohydro.com/outagemap
