
Comms, parliamentary & stakeholder engagement for @carequalitycomm, formerly @lgacomms, @Politicalintel & @PoppyLegion. Lifetime @LCFC fan. All tweets my own.
London, England
Joined July 2009
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Well done to the @sainsburys staff dealing with shoplifters at Welwyn garden city store - full of admiration for how they could remain so calm
Tom Coales retweeted
📢 Our #StateOfCare report is now available on our website.
It's our annual assessment of health care and social care in England. We look at the trends, share examples of good and outstanding care, and highlight where care needs to improve.
👉 buff.ly/2yvRYGr
Tom Coales retweeted
Police using water cannon against peaceful demonstrator waving EU flag outside the Georgian Parliament protesting the adoption of the Russian-style anti-NGO law.
Tom Coales retweeted
2/2
…arrive because those same ambulances are stuck outside hospitals waiting to transfer patients.
#StateOfCare
cqc.org.uk/stateofcare
Tom Coales retweeted
People are stuck – stuck in hospital because there isn’t the social care support in place for them to leave, stuck in emergency departments waiting for a hospital bed to get the treatment they need, and stuck waiting for ambulances that don’t… (1/2)
#StateOfCare
Tom Coales retweeted
"Workforce the size of Newcastle needed to ease 'gridlocked' health and care system"
The CQC says that, without action, more health and care staff will quit, services will be further stretched, and people will be at greater risk of harm.
#StateOfCare
news.sky.com/story/workforce…
Hope @MCRofficial are planning a UK tour leg and will bring @midtown with them!
Tom Coales retweeted
In this years #StateOfCare we show rising vacancy rates
in social care, an exhausted and depleted workforce and the need to address recruitment and retention with career pathways, training, good terms & conditions and pay buff.ly/2yvRYGr
@CareQualityComm
@BBCBreakfast
Tom Coales retweeted
Do you know anyone who's passionate about improving public services? I'm looking for a policy & public affairs person at manager level to join my wonderful team in London or Manchester
ombudsman.org.uk/about-us/jo…
Tom Coales retweeted
If NHS organisations don't learn when things go wrong, there can be devastating consequences for both staff and patients & families. Join me next week to hear more about learning from serious incidents in mental health services.
Failings in healthcare can have tragic consequences. We must learn from them & make the #NHS safer for patients & staff. @K_Eisenstein will share learning from PHSO's work on deaths in #MentalHealth care at this @HCUK_Clare event on 21/04: ow.ly/hANu50DIuab #CQCDeathsReview
Tom Coales retweeted
Find a care home, hospital or GP practice using our interactive map: cqc.org.uk/help-advice/help-…
Tom Coales retweeted
“The impact of the pandemic on patient care can’t be quantified if it isn’t recorded. This is not about apportioning blame – it’s about listening to staff when they tell us that they are struggling and acting on their concerns.” @ShaunLintern @Independent
Watchdog chief calls for honesty over pandemic impact on patient care independent.co.uk/news/healt…
Tom Coales retweeted
This is a video that describes why the @CareQualityComm report #OutOfSight matters and why change is required now.
Out of Sight
Gave blood yesterday at Woodhall Hall Welwyn GC @GiveBloodNHS and the nurses were fantastic. Great set up and perfectly managed #keepdonating #giveblood
Tom Coales retweeted
Some people are having problems visiting our website. Our team are working hard to fix it. If you've had trouble with the site, but would like to talk to us, give us a call ☎️ 03000 616161
Tom Coales retweeted
Find out more about what we are working on now & next and where we are heading in the future in this blog from our CEO Ian Trenholm medium.com/@CareQualityComm/… @CareQualityComm
Tom Coales retweeted
The vast majority of care homes have been doing an absolutely fantastic job of keeping people safe
During this crisis, our inspectors have contacted more than 80% of all providers to offer support, advice & guidance, including help accessing PPE & advice on infection control 1/3

ALT Quote from Chief Inspector of Adult Social Care, Kate Terroni: The vast majority of care homes have been doing an absolutely fantastic job of keeping people safe. During this crisis, our inspectors have contacted more than 80% of all providers - over 20,000 care homes – to offer support, advice and guidance, including help accessing PPE and advice on infection control.
Tom Coales retweeted
We've published data on deaths of people with a learning disability, showing a 134% increase in the number of notifications
This new data should be considered when decisions are being made about the prioritisation of testing at a national and local level
cqc.org.uk/news/stories/cqc-…
Tom Coales retweeted
People of London - please share this with anyone who is looking for paid work at the moment (I know lots of people are). This I a callout for vital #socialcare workers in @TowerHamletsNow though I know other borough are also desperate to recruit too.
















