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The tension is palpable.

Another reason I ❤️ @AlaskaAir --> While other airlines are making their frequent flyer programs stingier, Alaska's making theirs more generous: alaskaair.com/content/mileag…

Hat tip to @GothamFC for a great win over @OLReign tonight. Fun to see the @NWSL championship in #SanDiego

Today's Halloween fun: Is that a costume, or just their vibe?

There's no "on" button in customer service. How you treat customers is a reflection of how you treat all people. #custserv

What a treat to have the same flight crew two days in a row. Big thanks to Brent and Caroline on @AlaskaAir flights 322 (Tuesday) and 507 (today) for their warm hospitality. Flights always go better with an awesome crew.

Me: "Hi, nice to meet you." Contact center pro: (clipping microphone on my lapel), "Let's film this..." That happened more than once at #CCExpo last week. Thanks for a fun show full of interesting people, @CallCenterICMI 🤣

Are you at #cxexpo today? Stop by the @8x8 booth at 1pm to get your signed copy of The Guaranteed Customer Experience.

Do your contact center agents have these writing skills? Great list shared by @LeslieO at #CCExpo

Are you at #ccexpo today? Head to the @8x8 booth to get your signed copy at 1!

Andy Traba from @NICELtd shared an interesting stat at #ccexpo —> 88% of CX is shaped during customer interactions. Does anyone have a link to this data?

Are you at the Gartner IT Symposium today? @Zoom is giving away signed copies of The Service Culture Handbook. I'll be there from 5:15pm-6:15pm. Stop by booth 431 and say, "Hi" #GartnerSYM

Customers will usually forgive an occasional issue. It’s consistent service failures that really hurt. #custserv

What is you #CCExpo swag strategy? A: Build your "Swagman" Halloween costume B: Find something to up your #CX game If you chose B... Get a signed copy of The Guaranteed Customer Experience at the @8x8 booth. Wednesday, 10/18 @ 1pm

Swag strategy for #CCExpo --> Coworkers: something fun Boss: something useful Visit the @8x8 booth to get your boss a signed copy of The Guaranteed Customer Experience

Will you be at #CCExpo next week? The Guaranteed Customer Experience is the ultimate guide to winning and retaining customers. Get your signed copy at the @8x8 booth. See you there!

I'm going to a conference. There's an app to "make things easy." But first, I have to agree to a 7,195-word user agreement and a 2,797-word privacy policy.

How we greet strangers: Morning: “Good morning!” Afternoon: “Hi.” Evening: (glances suspiciously)