@8x8

Let’s power your CX ambitions on the industry’s most integrated platform.

 Campbell, CA
8x8.com
Joined March 2009
  • Tweets17.5K
  • Following5.5K
  • Followers11K
5.8KMedia
Jake Blowers of @MotusDAF spoke at #DTXLondon2026 with Courtenay Mills of @efficiencyit, an 8x8 partner, on moving 34 UK truck dealer sites to one platform. Abandoned calls fell from 1 in 5 to 1 in 20, per Motus. Watch Jake: youtube.com/watch?v=rOsPsoHx…
A panel discussion is taking place in front of an audience. Three speakers are seated on stage in front of a large screen displaying a presentation titled "The Power of Jake and Courtenay." The presentation is part of the DTX London 2026 event.

ALT A panel discussion is taking place in front of an audience. Three speakers are seated on stage in front of a large screen displaying a presentation titled "The Power of Jake and Courtenay." The presentation is part of the DTX London 2026 event.

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We're a proud Platinum sponsor of @IntelisysCorp Channel Connect 2026! Join us in Austin, Nov 2–5, and visit Booth #104. Register: events.intelisys.com/event/i… #ICC26
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Start small. Experiment, then scale. That's the AI advice from Dan Woods, CTO at Activate Group, who joined 8x8's Matthew Dakeyne at @DTX360 London to discuss moving from disruption to AI-driven efficiency with 8x8 AI Studio. #DTXLondon #AI
A discussion scene at the "Future of Employment & Customer Experience Stage" with sponsorship by HP. Two individuals are seated and conversing, with one holding a microphone. The backdrop features a round sign with text about digital workplace experiences. A large quote is displayed: “Get stuck in, and start small. We try do this with all our products, and same with the bots. It accelerates where we need to be, and we can prove value rather than waiting.” At the bottom, the text reads: "8x8 Dan Woods CTO, Activate Group".

ALT A discussion scene at the "Future of Employment & Customer Experience Stage" with sponsorship by HP. Two individuals are seated and conversing, with one holding a microphone. The backdrop features a round sign with text about digital workplace experiences. A large quote is displayed: “Get stuck in, and start small. We try do this with all our products, and same with the bots. It accelerates where we need to be, and we can prove value rather than waiting.” At the bottom, the text reads: "8x8 Dan Woods CTO, Activate Group".

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8x8 wrapped AVANT Special Forces Summit 2026 in Dallas: 2 sessions on AI and CX, partner meetings, and a look at what's next for 8x8. Thank you @avant_ccc and our channel partners! Dallas, until next time. #AVANT #8x8 #ChannelPartners
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"It's not so much about the technology we can sell, but how we can help our customers achieve the outcomes they want." Nerea Gandarias, MD EMEA at 8x8, to Call Centre Helper. Transformation begins with clarity. callcentrehelper.com/8x8-sna… #DTXLondon
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From spreadsheets to agentic AI: at @DTX360 London, Senior Director, Product Design Matthew Dakeyne said customers are at both ends of the CX spectrum. 8x8 AI Studio helps teams build automated workflows from wherever they start. #DTXLondon #8x8
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🎬 Scene 4: Perfecting the Game Plan When teams can work from the same context, they can operate from the same page. They can make clearer decisions. They can move forward together. See the full story at bit.ly/3UJdpS9 #ThePowerofYou #PowerofYou #8x8
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Day one at @DTX360 London starts now. Every customer has a moment when the journey gets hard: a long wait, a repeat explanation, a handoff that drops the thread. We built our platform so those moments end with an answer, not another queue. Find us at Stand D34, ExCeL London, and see it running live. #DTXLondon #8x8 #CX
A busy 8x8 booth at a trade show, featuring a sleek, modern design with illuminated branding. Attendees are interacting with staff members around the booth, which has screens, promotional materials, and a visible timer display.

ALT A busy 8x8 booth at a trade show, featuring a sleek, modern design with illuminated branding. Attendees are interacting with staff members around the booth, which has screens, promotional materials, and a visible timer display.

A busy trade show booth for the company 8x8, featuring several attendees engaged in conversation. The booth displays prominent signage, including text about bridging divides and unified communications. There are digital screens and promotional materials visible in the background.

ALT A busy trade show booth for the company 8x8, featuring several attendees engaged in conversation. The booth displays prominent signage, including text about bridging divides and unified communications. There are digital screens and promotional materials visible in the background.

An exhibition booth for 8x8 features a display with a digital counter and promotional graphics. Several individuals are engaging with the setup, and a "Live Demo Here at 15.00" message is on a screen. The booth is in a convention environment with branded signage visible.

ALT An exhibition booth for 8x8 features a display with a digital counter and promotional graphics. Several individuals are engaging with the setup, and a "Live Demo Here at 15.00" message is on a screen. The booth is in a convention environment with branded signage visible.

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8x8 Engage won a 2026 CUSTOMER Experience Innovation Award from @tmcnet's CUSTOMER magazine, recognizing AI-powered tools designed to help teams deliver faster resolutions and stronger loyalty across channels. 🏆 bit.ly/4hW4rsx #CX #8x8Engage
Award announcement titled "8x8 Engage Wins a 2026 CUSTOMER Experience Innovation Award," with a CUSTOMER logo at the top. Recognized by TMC’s CUSTOMER magazine for enhancing customer experiences.

ALT Award announcement titled "8x8 Engage Wins a 2026 CUSTOMER Experience Innovation Award," with a CUSTOMER logo at the top. Recognized by TMC’s CUSTOMER magazine for enhancing customer experiences.

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Jonathan McKenzie of @8x8 shares how agentic AI is changing customer experience at a partner luncheon in Dublin, 22nd October, with @NuvolaD and @SmarshInc. Session at 1:05pm, The Ivy Asia. Register: nuvola-techsolutions.com/reg… #AgenticAI #CX
Promotional poster for a speaking session titled "Agentic AI and the Future of Customer Experience." It mentions topics like AI accountability, governance, and communications. Scheduled for 22nd October, 2026, from 12:30 to 4 PM at The Ivy Asia, Dublin. Featuring Jonathan McKenzie, 8x8 VP Sales Engineering. The top shows logos of 8x8 and Nuvola Media.

ALT Promotional poster for a speaking session titled "Agentic AI and the Future of Customer Experience." It mentions topics like AI accountability, governance, and communications. Scheduled for 22nd October, 2026, from 12:30 to 4 PM at The Ivy Asia, Dublin. Featuring Jonathan McKenzie, 8x8 VP Sales Engineering. The top shows logos of 8x8 and Nuvola Media.

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AI, fragmented CX tools and face-to-face conversations: our three takeaways from @CCWEurope in Amsterdam. Thanks to everyone who visited the 8x8 stand. One platform. One partner. Shared success. @8x8 #CCWEurope
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Revolve Technologies: delivering for customers all year and heading to Turks & Caicos as one of 8x8's 2026 Sellers' Circle winners. 🌴 Congratulations, Revolve! #8x8 #SellersCircle
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2 days until @DTX360 London. Stand D34: real retailers, real fixes for queues, staffing gaps, and channel chaos. Live sessions with @MotusDAF and Activate Group. Book your 1x1 now. bit.ly/4rTzBWh #DTXLondon2026
Yellow poster with the text "2 Days Until DTX," indicating the event will be held on October 14 - 15, 2026, at ExCeL London. The poster also mentions "8x8" at the top and "Stand D34" at the bottom. Diagonal lines create a dynamic design.

ALT Yellow poster with the text "2 Days Until DTX," indicating the event will be held on October 14 - 15, 2026, at ExCeL London. The poster also mentions "8x8" at the top and "Stand D34" at the bottom. Diagonal lines create a dynamic design.

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We’re at Cavell Summit North America tomorrow as a proud Bronze Sponsor! Come see demos of our AI-powered CX innovations across cloud, UC, and contact center at Booth #14, or book a 1x1 meeting with our team: bit.ly/4yj9gm5 #CavellSummit #CX #AI
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8x8 has named Jamie Snaddon SVP and Chief Strategy Officer and Nerea Gandarias Managing Director, EMEA, effective immediately. Jamie leads strategy in a new role reporting to CEO Samuel Wilson. Nerea succeeds him in EMEA. Congrats to both! bit.ly/4hK1T0E #8x8
8x8 announcement with two smiling individuals. The text reads: "8x8 Names Jamie Snaddon Senior Vice President & Chief Strategy Officer. Nerea Gandiarias replaces Snaddon as Managing Director, EMEA as leadership appointments sharpen focus on growth opportunities, strategic execution and long-term value creation."

ALT 8x8 announcement with two smiling individuals. The text reads: "8x8 Names Jamie Snaddon Senior Vice President & Chief Strategy Officer. Nerea Gandiarias replaces Snaddon as Managing Director, EMEA as leadership appointments sharpen focus on growth opportunities, strategic execution and long-term value creation."

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What do you do when your AI project missed the mark? First, wait for the dumpster-fire flames to subside. Then, salvage the best use case, look past the model, and plan for edge cases... because there WILL be edge cases. And they've proven chaotic. Plus, the Build vs. Buy debate finally has a winner with data to back it up. Before you relaunch, there are three questions worth asking first. Our Co-Founder and CTO Bryan Martin lays out all three in his Executive Insights article. Read it here: bit.ly/4ep8psL #AI #CustomerExperience #VoiceAI #CX #AIStrategy
An illustration of a person swimming in a pool, juxtaposed against an ocean with several wave peaks on the horizon. Above is a text overlay with the title "Your AI Project Missed the Mark. Now What?" by Bryan Martin, Co-Founder & CTO, part of 8x8's Executive Insights series.

ALT An illustration of a person swimming in a pool, juxtaposed against an ocean with several wave peaks on the horizon. Above is a text overlay with the title "Your AI Project Missed the Mark. Now What?" by Bryan Martin, Co-Founder & CTO, part of 8x8's Executive Insights series.

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Did You Know? You can speak directly into any AI Studio Builder field instead of typing. Hold the shortcut, say what you need, and your words land as text. Move faster, think out loud, and keep building without breaking your flow. Open AI Studio > bit.ly/4qLAoYU
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🎬 Scene 3: Scoring for the Team The team is prepared for this. They bring it home. With a good game plan in mind, their win was never a question. See the full story at bit.ly/3UJdpS9 #ThePowerofYou #PowerofYou #8x8
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AI that actually works, with real customers to prove it. See how Motus Commercials, LSH Auto and Premier Guarantee use @8x8inc AI at #DTXLondon, 14-15 Oct, ExCeL. Stand D34. Book your 1x1 meeting: bit.ly/4rTzBWh @DTX360
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Nine phone systems became one 8x8 platform at Motus Commercials. Call abandonment fell 74% and 85% of calls are answered in under 30 seconds, says Jake Blowers. That's the Power of Jake, with @MotusDAF and @efficiencyit. Embrace #ThePowerofYou: bit.ly/47PqZHz
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