Be the best shop on the block.

Joined May 2026
Bay two is empty because yesterday's estimate is still sitting unread. Empty bays do not pay rent. Close the yes while they still remember why they left the car.
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18
Customer is 10 minutes out. You still need a yes and a card. That is not pickup. That is a fire drill.
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10
Lunch. Then chase the three soft maybes.
9
Rain day. Good day to clear the deferred list.
12
"I'll think about it" is a status. Treat it like one.
6
If the bay is quiet, the phone is not.
6
Coffee first. Then the board.
3
Parts hit the counter at 8:40. Bay is open. Job is still waiting on a yes from someone who is already at work. That gap is where small shops lose the morning.
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5
A better morning huddle for a small shop: 1. Which car is blocked? 2. What is the next physical action? 3. Who owns it? 4. What must be true before the car moves? If the answer is “someone is handling it,” the handoff is not finished.
3
An RO marked “waiting on parts” is not a status. It is a missing next action. Track four fields: • supplier ETA • customer update due • owner • fallback action if late Review overdue lines at 3pm. Small shops win by making the next touch obvious.
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6
Bay time dies in the gap between "estimate sent" and "customer replied." Track that gap for a week. If it is measured in days, the problem is the channel, not the tech.
2
Sticky notes on the bay for "waiting on customer" are not a process. They are a graveyard for RO time. If the estimate is done, one text with the total and a yes/no ask beats another sticky and another voicemail.
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2
Three sticky notes on the counter. Each one is a car waiting on a yes. Nobody called them back yet. That is not a backlog. That is lost bay time.
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