A lot to look forward to in 2022 if these trends and predictions are correct! We're especially looking forward to watching the growing influence of CIOs on the business. Any other predictions you'd add to this list? ed.gr/dt6z7

A brand new year means new goals, initiatives and new partners. Re-sharing this post as a reminder to #IT pros that it pays to become an expert at the art of IT partnerships. ed.gr/dt4yz

"According to the survey, more than one in five respondents abandoned their automation project completely, while nearly one in three said the technology didn't work as intended." Great article by @TechBeaconCom on how to avoid automation failures. ed.gr/dt14q

Fascinating to watch how IT leaders are leveraging the importance of technology into bigger roles! Getting a handle on your #servicemanagement is a fantastic way to test those business-savvy skills. ed.gr/dswyk

Automations can cause more problems than solutions if they are set up incorrectly—and that starts by understanding the workflow you want to automate. And that means every step in it. We break down how to stop poorly designed automations from the start: ed.gr/dsrj3

The view of Service Management as simply a cost without any return is outdated. Knowing the ROI of your #servicemanagement allows you to invest in it regularly and it opens up more opportunities for innovation within IT. ed.gr/dslzw

Organizations hesitate to implement #EnterpriseServiceManagement because of the perception of control—specifically who controls ESM. But ESM is about enablement, not control. But IT has to position it that way to get buy-in! Here's how to do it right: ed.gr/dsil8

Not all automation is right for organizations that's why you have to be strategic about it. We cover the principles of good #automation, how to avoid automation missteps and how good #servicemanagement plays a role in successfully automating workflows. ed.gr/dsfe0

According to research by Cybera, retailers spend 58% of their IT budget on the maintenance of legacy systems. Does your software fit your business or are you forcing your business to fit your software? Your #DigitalTransformation could be at risk. ed.gr/dsb1p

If you don't see service management as an ROI driver, you're missing a huge opportunity to build IT's influence and improve the overall organization. #itsm #servicemanagement ed.gr/drgd7

There are two types of IT organizations: one that takes orders manages service tickets and provides technology and technology support, and one that is a strategic partner within the organization and a service portfolio can differentiate between the two. ed.gr/dq47k

I love #servicemanagement tools. There are so many great ones and they are so useful. But I'm so tired of organizations seeing them as a solution to their problem, instead of a path to the solution. Please read & save before your next tool investment: ed.gr/dqncq

Sometimes I want to shout "stop over-complicating the service portfolio!" Done is better than perfect (Then you can continually improve, that's another post for another day!) A better service portfolio leads to better outcomes but you have to start one. ed.gr/dqnbo

We're curious as to how IT is feeling about #remotework We think great IT, especially fantastic #servicemanagement, is the lynchpin to successfully going fully remote or creating a hybrid model. How do you think the #futureofwork will impact IT? ed.gr/dqnba

IT acting as a strategic partner of the business is no longer just the ideal—it's becoming the norm. More #ITleaders are finding ways to help the business holistically and #EnterpriseServiceManagement is how they're doing it ed.gr/dqnaw

The "if it ain't broke, don't fix it" mindset is a popular one. Why stick with something that isn't working as well as it should? This is a great article on #continuousimprovement and why it is so key to IT's success. ed.gr/dqm93

Many organizations don’t attempt to create an IT service portfolio because they believe it distracts from the “important projects”. In reality, how can you evaluate the true impact of a project without the information from an IT service portfolio? ed.gr/dqdsk