The ONLY all-in-one, B2B focused, customer service platform. Increase customer satisfaction, retention, and revenue by focusing on your customers.

Dallas, Texas
Joined April 2009
TeamSupport retweeted
Innovative new reporting and #Analytics product, Teamlnsights, enables #B2B customer support teams to simplify complex data and transform it into actionable strategies. tcmo.in/33B6c98
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TeamSupport retweeted
TeamSupport is focused on teams helping #businesses support their customers through collaboration, and understanding #customer relationships no matter where they are. Eric Harrington, COO & Co-Founder, @TeamSupport bit.ly/2Ttr3pq #CRM #SMB #B2B #CustomerExperience
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37% of employees in a @SoftwareAdvice survey said they would consider quitting if they were forced to return to an office and didn't feel comfortable doing so. My latest report covers everything #HR leaders need to know about returning to work: softwareadvice.com/resources…
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If you make decisions, define strategies, develop products/services, etc., and don’t include the customer in that work, you will fail. Customers have choices. They'll go elsewhere. They'll buy from companies who put the customer in #customerexperience. #cx buff.ly/2LiOezy
TeamSupport retweeted
I'm honored to be joining TeamSupport as their new CEO. It's clear why this company is special. A passionate customer base, innovative products and an incredible team culture. I'm looking forward to building on such a strong foundation.
20-year tech industry veteran @petekhanna joins @TeamSupport as new CEO. Plans to maintain focus on product innovations to meet future needs of customers. prn.to/3kMtosh
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Replying to @TeamSupport
@TeamSupport Recognized As 2020 Best Help Desk Software By Digital.Com ow.ly/GTIs30qO7Sb #Tech #Technology #Marketing #B2B
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Matthew Stein, HubSpot Customer Support Team Manager – “Knowledge is power. Teaching our customers how to solve their own problem empowers them, and gives them a sense of control.” #quoye #b2bsales #b2bmarketing #b2b
Be the Leader You are Meant to Be—Even from Your Living Room, Part 2 by @TeamSupport bit.ly/3eAbBBh #contactcenter #callcenter
TeamSupport retweeted
New Blog Post: Smile and the World Smiles With You—Unless It’s Fake buff.ly/2tDJM8g #employees #CustomerExperience If the job requires friendliness and an outgoing personality, you don’t want to hire someone who has to fake it.
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TeamSupport retweeted
Customer service is more than just customer service. It’s our brand promise. It’s our best advertisement (when people talk about us). It’s our best marketing!
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The latest update for @TeamSupport includes "The 3 Tactics of Successful B2B Customer Support Phone Calls" and "Five Customer Service Strategies That Win". #helpdesk #collaboration #teamwork #CX ow.ly/gSbn50xiVFn
Let's overview one of our most successful migrations for @MinervaNetworks. Learn how we moved all their records within a custom #datamigration from Parature to @TeamSupport. buff.ly/34mIa08 #helpdesk
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TeamSupport retweeted
Is your customer journey mapping not helping? Here's the shortcut that you need. Click here for more: TonyBodoh.com/store #business #marketing
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Using a customer journey map to better understand and empathize with your consumer is an effective way of using design thinking. @michaelmerk1 #PRThursday #gvadclub #DesignThinking
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"The primary requirement of a #CustomerSuccess person is to know their domain and be a trusted advisor-coach" - via @MikaelBlaisdell "you don't get that kind of knowledge overnight, it takes time and experience"
"You can no longer put the burden of learning and being successful with a product on the customer" @MikaelBlaisdell shares words of wisdom on our webinar: teamsupport.com/webinar-cust… via @TeamSupport @asponline2
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TeamSupport retweeted
Giving back and paying it forward should be built into a company’s culture. It doesn’t matter what kind of business you are in, anyone and any company can positively impact the community and those in need
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You don't wan't to miss the TeamSupport Driving Innovation Roadshow tailored especially for the B2B world. 11/19 9:30am Dallas, TX, featuring @micahsolomon (that's me) as keynote speaker. Register ASAP at register at: hubs.ly/H0lrvBf0
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TeamSupport retweeted
When every interaction is above average – even just a tiny bit above average – and it is consistent and predictable, then you have most likely met, if not exceeded your customers’ expectations.
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