Behind every technical integration, there's often a much bigger mission.
Aldrig Alene connects children and young people facing loneliness, fear, or difficulties at school with trained counselors.
Read the full story: talkjs.com/resources/how-ald…
#CaseStudy #MentalHealth #NonProfit
The full rundown: linkedin.com/pulse/whats-new…
TalkJS retweeted
🌎 💬 How ToursByLocals connects guides and travellers across 180+ countries, lifting bookings by 15% with @TalkJS
talkjs.com/resources/toursby…
Replying to @TalkJS @Tours_By_Locals
Full case study on how TalkJS powered this migration: talkjs.com/resources/toursby…
Replying to @TalkJS @Tours_By_Locals
In their PM's words: "TalkJS let us move off a long-serving in-house system... migrate all of our history with zero data loss and zero downtime, and go live in about two months. At a lower net cost than maintaining our own."
Replying to @TalkJS @Tours_By_Locals
The results after going live (Dec 2025) 📈
• +15% enquiry-to-booking conversion
• +43% YoY guide NPS
• Lower net cost than the in-house system
• 2/3 of guides said the new experience beats the old one
Replying to @TalkJS @Tours_By_Locals
Kickoff to full production launch: ~2 months.
Replying to @TalkJS @Tours_By_Locals
The migration itself: a feature-flag rollout running old and new systems in parallel.
That's how you move over a decade of conversation history without losing a single message or a minute of uptime.
Replying to @TalkJS @Tours_By_Locals
ToursByLocals' requirements for a replacement were strict:
• Scale with growth
• Feel native to the platform, not bolted on
• Work across every browser/device
• Preserve 17 years of message history
• Not cost more than the status quo
Replying to @TalkJS @Tours_By_Locals
It also ran on a totally different tech stack than the rest of the platform.
Translation: every messaging fix meant extra engineering overhead, indefinitely
Replying to @TalkJS @Tours_By_Locals
The problem: ToursByLocals built their own guide↔traveller messaging over a decade ago.
It worked … until it didn't.
Traffic grew past what the system was designed for. Chat and bookings lived in separate silos. Guides couldn't reliably send files.
A 17-year-old in-house messaging system.
Migration to a new platform.
Zero downtime, zero data loss.
Bookings up by 15%.
Here's how @Tours_By_Locals, a global private tour marketplace (180+ countries), did it 🧵
How much of your roadmap are you willing to spend maintaining something that isn't your core product?
GameBoost's gaming marketplace saved 1,000+ developer hours after migrating to a managed chat solution.
Read the full story: talkjs.com/resources/gameboo…
#CaseStudy #Gaming
When every second counts, there's no room for error in your communication infrastructure.
RapidSOS is modernizing the 911 emergency system, securely linking data from 500M+ connected devices to safety agents and first responders worldwide.
talkjs.com/resources/how-rap…
#PublicSafety
Separate credentials for every team member and tool doesn't scale.
With Single Sign-On (SSO), you delegate authentication to your own identity provider. So you have one less set of passwords to worry about
TalkJS now supports SSO via OpenID Connect
talkjs.com/resources/single-…




