Experiencing an issue with TV Time? No @'s or DM's please - email [email protected] for help or reach out in-app for assistance. We'll post bug updates here.
Los Angeles, CA
Joined June 2017
- Tweets12.9K
- Following1
- Followers6.8K
- Likes1.4K
Pinned Tweet
Friendly reminder 💛
If you have an issue, question, or want to provide feedback, please reach out to us through the TV Time app OR email us: [email protected]
Our engineers have identified a problem causing Series' Seasons & Episodes to disappear.
We have implemented a fix and are re-syncing our database. We'll update this thread once this is 100% resolved.
Want to know how your personal stats were calculated for #TVTimeRewind? Check out our FAQ:
tvtime.zendesk.com/hc/en-us/…
As you've noticed, the processing is taking longer than expected.🤦
Rest assured your stats will be restored once complete.
Continue to use the app as normal, it will catch up to you.
To message us in app for help:
1) click on the ❓top left of your profile
2) click on the 📝 top right
3) and click 📝 top right again
4) Include the following information : App version, OS, description, userID/email, screenshots/video of issue
Here are the known issues for August & September 2021 - check it out: tvtime.zendesk.com/hc/en-us/…
@sitaaaa93 Hi there,
We’ve previously been in contact with you regarding the issue of TV Time not auto-sharing to Twitter. This issue has been resolved by our developers and should be fixed now.
**Please note that you may need to clear your cache (Android) and/or uninstall/r...
@izzzoswife Hi there,
We’ve previously been in contact with you regarding the issue of TV Time not auto-sharing to Twitter. This issue has been resolved by our developers and should be fixed now.
**Please note that you may need to clear your cache (Android) and/or uninstall/...
@livspearson Hi there,
We’ve previously been in contact with you regarding the issue of TV Time not auto-sharing to Twitter. This issue has been resolved by our developers and should be fixed now.
**Please note that you may need to clear your cache (Android) and/or uninstall...
We just deployed a fix for the eps watched count in your stats page. If you're seeing a discrepancy between stats on your profile (both tv time and eps watched) and the stats page, that will be resolved early next week.
We've been notified that some user's have been experiencing issues with their episodes watched (count is either way too high or too low), a fix for this issue will go out in the next 24-48 hours.
We recently deployed fixes for many of our stats issues impacting TV Time and Episodes Watched. As part of this work, we reset all user's tv time & eps watched to their true value. If you noticed your stats change and you didn't mark anything as watched/unwatched - that's why!
The TV Time website is back up. If you continue to experience issues with pages not loading or sign in/sign up issues, please email [email protected]