@Syntapa

Syntapa is a #Microsoft certified solution provider. We provide #Sharepoint plugins, and portals. Management systems for #associations #unions & regulatory orgs

 Ottawa, Canada
syntapa.com
Joined March 2011
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  • Following574
  • Followers313
12Media
Using AI for Unified Customer Experience Across Channels dlvr.it/TDVSBl

Using AI for Unified Customer Experience Across Channels

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization across all touchpoints.

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6
How Customer Service in Financial Services Drives Loyalty dlvr.it/TDRnL5

How Customer Service in Financial Services Drives Loyalty

Exceptional customer service in financial services drives brand loyalty, enhances customer perception and fuels growth.

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3
14 Marketing Certifications That Can Help You Earn a Better Salary dlvr.it/TDRnL2

10 Marketing Certifications That Can Help You Earn a Better Salary in 2026

Median pay gaps between marketing specialists and managers hit six figures. See which certifications actually help close that gap in 2026.

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2
Human First: How Aflac Combines AI With Authentic Connections dlvr.it/TDRnL0

Human First: How Aflac Combines AI With Authentic Connections

Keith Farley discusses how specialized teams and AI work together at Aflac to provide exceptional service during customers' most challenging moments.

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6
HubSpot Bets Big on AI With Breeze Intelligence dlvr.it/TDRnKx

HubSpot Bets Big on AI With Breeze Intelligence

At INBOUND 2024, HubSpot dropped its new AI-powered platform Breeze.

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7
From Gutenberg to Google: AI's Role in Shaping This Century dlvr.it/TDRnKs

From Gutenberg to Google: AI's Role in Shaping This Century

Ready to glue your pizza? Neither is AI. Discover the weird, wild future of AI from Forrester’s Summit.

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12
What Is Customer Effort Score (CES)? And How to Measure It dlvr.it/TDRnKl

What Is Customer Effort Score (CES)? Definition, Benchmarks and How to Improve It

Learn how to calculate CES, interpret industry benchmarks and build low-effort experiences that reduce churn and strengthen customer loyalty.

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3
Reimagine Retail Success Through CX and EX Integration dlvr.it/TDRnKY

Reimagine Retail Success Through CX and EX Integration

Enhancing both CX and EX can help your business boost employee satisfaction, increase customer loyalty and drive growth.

cmswire.com
1
Crafting a Video Content Strategy for Greater Social Media Impact dlvr.it/TDRnKK

Crafting a Video Content Strategy for Greater Social Media Impact

Here are key ways to create engaging videos that drive results across platforms.

cmswire.com
1
The Rise of Emotionally Intelligent AI Is Altering the Landscape of CX dlvr.it/TDRnK1

The Rise of Emotionally Intelligent AI Is Altering the Landscape of CX

AI integrations must enhance customer and agent experiences by balancing automation with the human touch; focusing on emotional intelligence boosts engagement.

cmswire.com
1
ChatGPT's New Family: OpenAI o1 Unveils Advanced AI Reasoning dlvr.it/TDRnHY

ChatGPT's New Family: OpenAI o1 Unveils Advanced AI Reasoning

Marketers, meet OpenAI o1: A new era of AI reasoning built to optimize complex operations and decisions.

cmswire.com
15
Digital Accessibility Drives Customer Loyalty and Inclusion dlvr.it/TD8Q1S

Digital Accessibility Drives Customer Loyalty and Inclusion

Accessibility is more than compliance — it's a smart business move.

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2
CMO Circle: Pioneering New Paths With Winnebago Industries dlvr.it/TD8Q1J

CMO Circle: Pioneering New Paths With Winnebago Industries

Explore how Winnebago Industries evolves and innovates in its branding in this insightful episode with CMO Amber Holm.

cmswire.com
1
Abandon Hyper-Personalization, Create Tailored Customer Experiences dlvr.it/TD8Q19

Abandon Hyper-Personalization, Create Tailored Customer Experiences

Just because we can, doesn’t mean we should.

cmswire.com
2
Is California SB-1047 the Future of AI Regulation? dlvr.it/TD8Q11

Is California SB-1047 the Future of AI Regulation?

California’s new AI bill, SB-1047, could reshape generative AI development with strict safety rules. Will it hinder innovation or enhance accountability?

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10
YouTube's Russia-Funded Political Video Crisis Will Only Spiral From Here dlvr.it/TD8Q0l

YouTube's Russia-Funded Political Video Crisis Will Only Spiral From Here

In context, the Tenet Media episode shouldn’t be blown out of proportion.

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3
What History Teaches Us About Generative AI’s Impact on Humanity dlvr.it/TD8Q0Q

What History Teaches Us About Generative AI’s Impact on Humanity

Generative AI’s impact mirrors past innovations, revealing how this technology could reshape humanity’s future.

cmswire.com
4
Can Agentic AI Revolutionize CX and EX? dlvr.it/TD8Q04

Can Agentic AI Revolutionize CX and EX?

Agentic AI is characterized by its ability to take initiative and act independently within set boundaries.

cmswire.com
1
Google vs. SearchGPT: What Marketers Need to Know dlvr.it/TD8Pyp

Google vs. SearchGPT: What Marketers Need to Know

SearchGPT delivers answers; Google serves up links. What's a marketer to do?

cmswire.com
5
10 Customer Experience Lessons From a Three-Year CX Ordeal dlvr.it/TD8Px4

10 Customer Experience Lessons From a Three-Year CX Ordeal

How to keep your organization from enduring reputational damage.

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