We are a leading AI-driven business transformation company. We work with iconic brands worldwide.
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From music streaming and robotic surgery to near-supersonic travel and self-healing PCs, the world's boldest innovators are scaling at breakneck speed. okt.to/xztrBT
And behind every breakthrough is an unseen force making growth possible.
Discover how Sutherland acts as the digital scaffolding for global disruptors, building the AI, automation, and operational backbone that turns visionary ideas into resilient enterprises.
#AI #DigitalTransformation #AgenticEnterprise #WSJLeadershipInstitute okt.to/tXlGL7
AI agents are easy to demonstrate. The hard part is putting them to work across real enterprise operations. Sutherland and FlowX.AI are partnering (okt.to/dlWnbp) to help enterprises do exactly that.
Together, we will help clients redesign, deploy, govern, and run AI-enabled workflows across the systems they already rely on, with security, approvals, auditability, and human oversight built in.
From choosing the right process to running agents in production, the goal is simple: Move AI from pilots to governed operations.
Learn more about the partnership: okt.to/BoTfHM
#AI #AgenticAI #EnterpriseAI okt.to/NwlpC6
See how Agentic AI connects workforce planning, hiring, learning and retention into one intelligent system, so HR can drive enterprise-wide outcomes with precision and scale. okt.to/eINmcF
Download the free whitepaper.
How ready is your enterprise for an AI-driven future?
okt.to/qUEAMV
Moving from AI experiments to AI outcomes starts with knowing where you stand. Take Sutherland's AI Readiness Assessment to benchmark your maturity and get practical, stage-specific recommendations to accelerate adoption at scale.
Know what's holding you back.
#EnterpriseAI #AIstrategy #Sutherland
Years of customization, fragmented processes, and technical debt may seem like manageable inefficiencies on their own. Together, however, they create an 𝗘𝗥𝗣 𝗩𝗮𝗹𝘂𝗲 𝗚𝗮𝗽 𝘁𝗵𝗮𝘁 𝗹𝗶𝗺𝗶𝘁𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 and makes AI much harder to scale.
Closing this gap requires more than just another isolated fix.
Our latest infographic breaks down Sutherland’s 𝗔𝗙𝗦𝗔 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵: Assess, Fix, Stabilize, and Automate. It offers a structured path to transform operational friction into a resilient, scalable, and AI-ready ERP foundation.
See the full breakdown here: okt.to/mpuOk5
#OracleERP #ERPModernization #AIReadyOperations #DigitalTransformation okt.to/EL7Rli
HFS Highlight : Hiscox and Sutherland's partnership on AI-led transformation. Explore the Hiscox-Sutherland playbook:
okt.to/lPSUve
AI creates value when it is connected to the moments that matter!
Hiscox and Sutherland are showing what that looks like in practice: combining intelligent routing, virtual voice and chat assistants, and human support to turn customer interactions into actionable intelligence across direct and broker channels.
The lesson is bigger than a single use case: the path to AI value starts with the customer, the operating reality and the outcomes you want to change.
#InsuranceAI #CustomerExperience #AI #SutherlandInsurance
Payments got faster. The operation behind them didn’t.
Read Sutherland's latest whitepaper: okt.to/hy4a9Y
Instant payments, AI-agent commerce and always-on compliance are changing what a payment operation needs to do — in real time.
The next advantage won't come from another payment rail. It will come from an operation that can run the everyday volume itself, while putting human experts exactly where judgment matters most.
Our latest whitepaper, *The Payment That Runs Itself*, explores how AI can handle the routine 95% while people focus on the complex 5% where judgment matters most.
Inside the paper, you will learn:
→ How leading financial institutions are already applying AI at scale
→ What a self-running payment operation looks like
→ The five moves leaders can make now and
→ Re-think what a self-running payments operation could look like.
#Payments #AgenticAI #FinancialServices #SutherlandBFS
The future of F&A goes beyond efficiency.
Sutherland Named a Challenger in the 2026 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing
Sutherland is named a Challenger in the 2026 Gartner® Magic Quadrant™ for Finance and Accounting BPO.
Explore what’s shaping the next era of intelligent finance operations.
𝗜𝘀 𝗔𝗜'𝘀 𝗷𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝗿𝗲𝗮𝗹𝗹𝘆 𝗷𝘂𝘀𝘁 𝘁𝗼 𝗱𝗲𝗳𝗹𝗲𝗰𝘁 𝗰𝗮𝗹𝗹𝘀? okt.to/vhkpRu
John Robb from Salesforce makes the case for a bigger role: AI that captures context and equips human agents with better information, so every interaction, human or automated, gets faster and better.
𝗕𝗲𝘁𝘁𝗲𝗿 𝗔𝗜. 𝗕𝗲𝘁𝘁𝗲𝗿-𝗲𝗾𝘂𝗶𝗽𝗽𝗲𝗱 𝗵𝘂𝗺𝗮𝗻𝘀. 𝗕𝗲𝘁𝘁𝗲𝗿 𝗖𝗫.
🎥 Watch the full Sutherland + Salesforce conversation on demand.
#Agentforce #CustomerService #Salesforce #CXStrategy
When Oracle ERP programs fall short, the first instinct is often to blame the platform. okt.to/mKhs6z But Oracle usually isn't the problem.
Over time, organizations accumulate:
• Process fragmentation
• Customization debt
• Data inconsistency
• Manual workarounds
The result isn't a failed ERP. It's an ERP that delivers less value than it should. We call this the ERP Value Gap.
Before planning the next transformation initiative, it's worth asking: Where is your ERP quietly leaking value?
Tell us in the comments.
Witnessing over 100 passionate runners at Foodathon 5.0 on East Coast Road was inspiring. As a Gold Sponsor, Sutherland's participation extended beyond the event itself, supporting a cause that aligns strongly with our commitment to corporate citizenship and community impact. Proud of everyone who showed up, laced up, and ran.
#RunForZeroFoodWaste #DrivingOutcomes
Life and retirement insurers need innovation that works in production, not just in pilots. ISG recognizes Sutherland as a Leader for its end-to-end digital TPA operations, proprietary digital assets and ability to deliver production-scale outcomes. Download Report: okt.to/vRpoGN
We have been elevated to one of the Salesforce Priority AFCC Partners (Tier 1) and have been included in the Salesforce Managed Partner Portfolio Program. Join Sutherland at Dreamforce 2026 (okt.to/10nHeK) to explore how Composable CX, Agentforce Contact Center (AFCC), Headless 360, and enterprise-wide agentic enablement can help organizations modernize service, extend Salesforce intelligence across digital experiences, and move AI from pilots to measurable business impact.
#AgenticAI #CX
𝗠𝗼𝘀𝘁 𝗢𝗿𝗮𝗰𝗹𝗲 𝗘𝗥𝗣 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝗱𝗼𝗻'𝘁 𝗵𝗮𝘃𝗲 𝗼𝗻𝗲 𝗿𝗼𝗼𝘁 𝗰𝗮𝘂𝘀𝗲. okt.to/k05Du3
A close delay might trace back to reconciliation gaps, inconsistent master data, workflow design, or a workaround nobody's documented. Fix one thing in isolation, and another constraint usually surfaces.
𝗧𝗵𝗮𝘁'𝘀 𝘄𝗵𝘆 𝗘𝗥𝗣 𝗿𝗲𝗺𝗲𝗱𝗶𝗮𝘁𝗶𝗼𝗻 𝗰𝗮𝗻'𝘁 𝗯𝗲 𝗮 𝘀𝗶𝗻𝗴𝗹𝗲 𝗳𝗶𝘅. And it's why AI doesn't solve the problem either — it amplifies whatever instability is already there.
Our latest article breaks down the reset: Stabilize → Optimize → Futureproof, and the AFSA methodology that turns it into an executable, continuous discipline.
Swipe through to read the full breakdown.
#OracleERP #ERPModernization #AIReadyOperations okt.to/0Td5ne
𝗪𝗵𝗮𝘁 𝗰𝗼𝘂𝗹𝗱 𝗮 ~𝟮𝟬% 𝗱𝗿𝗼𝗽 𝗶𝗻 𝗵𝗮𝗻𝗱𝗹𝗲 𝘁𝗶𝗺𝗲 𝗺𝗲𝗮𝗻 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿?okt.to/nIlCAU
Alamelu Subramanian shares how a Day-in-the-Life Agent session with a healthcare client, followed by a unified Service Cloud + live chat rollout, gave agents a full 360° customer view and cut both handle time and call volume by ~20%.
𝗥𝗲𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻. 𝗥𝗲𝗮𝗹 𝗻𝘂𝗺𝗯𝗲𝗿𝘀.
🎥 See the full transformation story on demand.
#ROI #CustomerExperience #Healthcare #Salesforce #Agentforce
Accessibility isn't a checkbox. It's a commitment. For millions of people, everyday digital experiences still come with barriers, whether it's navigating a website, completing a support call, or simply being understood.
At Sutherland, we believe closing that gap takes more than meeting compliance standards. It takes empathy, intent, and solutions designed around real human needs.
This is what our leaders like Raj Nair believe — authentic accessibility means creating digital experiences that are genuinely usable and meaningful for every community we serve, not just accessible on paper.
Link to Sutherland Accessibility Suite - okt.to/K81RYH
#Accessibility #CustomerSupport
How do you fix IT management across 180+ markets and 21 global offices?
One Fortune 500 tech giant found the answer in AI-powered predictive monitoring: okt.to/ebRCsd
70% less downtime. 50% lower hardware costs. 20% higher FCR. Here's how
#AI #ITOps #DigitalTransformation
Healthcare is changing fast, and the pressure on revenue cycle teams is real. At Becker's Health IT + Digital + RCM Show 2026 (okt.to/sliEhw), we will talk through how AI is actually being put to work in RCM, in the day-to-day operations that decide financial performance.
Meet the Sutherland team and compare notes on AI adoption, transformation, and end-to-end RCM that moves the numbers.
Find us in Chicago, September 14–17.
#Healthcare #RevenueCycleManagement
Sutherland was honored to welcome H.E. Prime Minister Mostafa Madbouly and an Egyptian government delegation to our Alexandria office.
The visit offered an opportunity to showcase the growth of our operations in Egypt, from 65 employees when we began in 2010 to more than 6000 today, and importantly, the talent and capabilities that support clients around the world.
Alexandria remains an important part of Sutherland’s presence in Egypt, with our teams supporting global enterprises across a range of industries, including energy.
We remain committed to investing in talent in Egypt, creating meaningful career opportunities, and continuing to grow our presence in the country.
#Sutherland #Egypt #Alexandria #DrivingOutcomes
As rehabilitation and care become more adaptive, personalized, and increasingly patient-led, the role of AI-driven therapeutics is being redefined. okt.to/qHxWic
At Sutherland, these journeys are grounded in real human need. We bring together software, hardware, and machine learning to build solutions that meaningfully improve patient outcomes.
In our Wall Street Journal article, “The Hidden Engineering Behind Healthcare’s AI Breakthroughs,” we explore how technology can restore human capability while ensuring trust and clinical-grade reliability at every step.
#HealthcareAI #AI okt.to/8g0Y1y
