Every support bot sounds the same. Yours doesn't have to. In SupportWire, you give Kal: - a name, a face, a greeting - a personality, in plain words - skills like "escalate refunds over $100 to a human" - a live preview before customers see it supportwire.ai

Your AI agent can answer "refund my order." Can it do the refund? Procedures in SupportWire: • steps in plain words • @ to give Kal the exact tools it can use • IF / ELSE + a fallback • test it live before it goes live Write it once. Kal follows. supportwire.ai

Your customer writes in Spanish. Your team reads English. Live Translation in SupportWire: - messages arrive already translated - you reply in yours, they read it in theirs - "Show original" is one click away 34 seconds, see it work: supportwire.ai

Your team knows the answer. Writing it is the slow part. Kal Copilot in SupportWire: • highlight a message → Ask Copilot • Kal explains + suggests a reply • one click into your composer • friendlier, shorter, or in Spanish • summarize long threads supportwire.ai

Your team types the same refund reply. Assigns it. Tags it. By hand, every time. SupportWire Workflows: new chat → reply "refund" in the message → assign → set priority → push to Linear Set it once. It runs on every conversation. 39s ↓ supportwire.ai

Meet Kal: the AI agent built into SupportWire. Most support tickets have been answered before. Password resets, invoice links, "where's my order?". Your team writes the same reply for the hundredth time. So we built Kal, the AI agent inside SupportWire. Kal reads what your team already knows (docs, PDFs, Slack), drafts the first reply before anyone opens the message, and resolves the repeat questions on its own. The rule we care about most: every answer shows its source. If Kal can't point to where it learned something, it doesn't answer. No source, no answer. 40 seconds on how it works 👇 14-day free trial at supportwire.ai #CustomerSupport #AI #SaaS #SupportWire

Your AI agent shouldn't answer everything. Bot Policies in SupportWire: IF nobody picks up → Kal steps in IF no reply in 5 min → Kal takes over IF after hours → Kal's on IF it's legal → Kal stays out Your rules. Kal's timing. supportwire.ai

An AI agent is only as good as what it knows. Give Kal your docs, your PDFs, and the Slack posts you approved. It answers from those alone and cites every source. No source, no answer. Knowledge Store → supportwire.ai

Your Support Team Shouldn't Work 24/7. Kal Does. | SupportWire Support never sleeps. Your team should. supportwire.ai/ SupportWire is live chat with an AI agent built in. Kal reads your docs, drafts replies in your voice, and resolves the easy questions on its own. When it doesn't know, it asks your team in Slack instead of guessing.