Customer experience management for banks and credit unions. Mystery shops and CX surveys with expert consultation.

Dayton, OH
Joined May 2013
#AXFI18 Interviews: Google’s Google Home and Amazon’s Alexa Show the Future of Voice Banking [VIDEO] @AxfiConference @BigFintech ... cubroadcast.com/1/post/2018/…
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“Future-Proof” your credit union at the 2018 AXFI Conference with Kirk Drake. We are excited to announce Kirk Drake, President and CEO, @Ogo_Cuso, will be a keynote speaker at AXFI 2018, discussing Credit Union 2.0: Future Proofing Your Credit Union.
2017 Recap: Rhonda Sheets of @SupportEXPBiz discusses data analytics to improve the CU member experience. Video: youtube.com/watch?v=VT1PwGcT…
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Yvette Hollingsworth Clark of @WellsFargo says #AI is "an opportunity to refocus human intelligence." trib.al/SffluhW #mpwib
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There is no single "branch of the future" for everyone. HT @Synechron bit.ly/2gxXro6 #banking #creditunions #fintech
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Random acts of kindness spreading in community thanks to @greatlakescu #CUDifference ow.ly/Orvp30fO0nw
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#News Top 10 Phishing Email Subject Lines dlvr.it/Pv5gWt #CreditUnion
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One week from today is #InternationalCreditUnionDay! What's your dream? Post and you could win one of our ICU day prizes!
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NCUA ready to help 178 credit unions in areas hit by Harvey cuinsight.com/ncua-ready-hel…
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People helping people: The silver lining of tropical storm #Harvey :: buff.ly/2wjd1Ml @COOPFS #creditunions
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Harvey relief fund update from our President/CEO, Paul Trylko. @RedCross #TexasStrong #HurricaneHarvery
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Support EXP retweeted
#Thanks @SpecNewsTriad for the story on Le Bleu water & Truliant sending 1,000 cases of #water for #HarveyRelief facebook.com/RilwanBalogunTV…
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Support EXP retweeted
Wells Fargo admits to more unauthorized accounts, increasing tally to 3.5 million on.forbes.com/60168Ixxp
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#News Wells Fargo Increases Fake-Account Estimate 67% to 3.5 Million dlvr.it/PjtSzT #CreditUnion
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ICYMI: We’ve established a fund to help the families impacted by #HurricaneHarvey: texasbankers.com/harvey vimeo.com/231713048
When donating to #HarveyRelief, please be on high alert for fraudulent emails and links. #ThursdayThoughts @CU_Times:cutimes.com/2017/08/29/warni…
We are collecting #Harvey relief supplies at all of our Branches on Thursday. RT to spread the word. Details neighborsfcu.org/hurricane-h…
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Generation CX doesn't come packaged with loyalty. It has to be earned! lnkd.in/e_rm52n
Support EXP retweeted
Langley donated $5,000 to The Mariners' Museum. The funds will be used to update the Age of Exploration program. #LangleyFCU #HRcares
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