@StreamElements Support Squad Running into an issue with our tools? Just send us a DM and our amazing Support Team will help you out!
📝Submit Support Ticket ➡️
Joined December 2018
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Our partnership with @Twitch has now expanded to Affiliates! 🎉
Starting today select English, French, and German Twitch Affiliates & Partners can access these BASE PAY StreamElements sponsorship opportunities in their Twitch Creator Dashboard 🤝
🔜Other regions coming soon!
We are aware of a current issue with Loyalty Store Redemptions, our Devs are investigating and we will update here once the issue is fixed.
Thank you for your patience 🙏
🚨 SE Live Login Issues 🚨
The issue that was causing streamers to not be able to login to their accounts via SE Live has been identified by our Dev Team and a fix has been released today.
Thank you for your patience while our Team looked into this 🙏
Our Devs have identified the issue causing Alerts not to work for a majority of our users and have issued a fix.
Our Team will continue monitoring closely for the next few hours, so thank you for your patience 🙏
We wanted to share some insight on the issue of users getting their access to stream to TikTok via SE Live revoked:
StreamElements Support retweeted
On the weekend, we received a number of reports from multiple Creators about this exploit.
Our Devs (and collaboratively with other services Chatbot devs) investigated and immediately issued a change that tackled this exploit, roughly 30 minutes after it was reported to us.
This change means that we’ve specifically blocked it for positional arguments, i.e. ${1}, ${1:} and ${touser}
We want to thank everyone who reported it, which allowed us to resolve it in a timely manner. 🙏
Hacking Twitch Chat 😎 L3TH4L_P4ND4 shows me what looks like template injection or unsanitized variable expansion with StreamElements, then leverages Nightbot to mod yourself, ban accounts, change livestream settings or many more hijinks 😜 Video: youtu.be/8G45lYCZzZ8
Our Devs have identified the issue and our website is back up and running!
Our Team will continue monitoring closely for the next few hours, so thank you for your patience 🙏
We are aware of an issue affecting our website from loading.
Our Dev Team is already on this and we will drop an update once the issue has been fixed.
Thank you for your patience 🙏
Hey folks - we're aware of an issue affecting some users trying to log into SE Live, resulting in a black screen like this.
To fix it, please try the following:
1️⃣Close your current browser
2️⃣Open Google Chrome
3️⃣Disable any active VPN or Ad-Blocker
4️⃣Log in again via SE Live
We haven’t seen this issue occur on Chrome, which also offers the most reliable experience across all StreamElements tools.
Consider setting Chrome as your default browser or opening a Chrome window before starting the login process. 🙏
Heads up: Scammers are using this 3rd-party breach as bait to send fake “data breach” emails.
These are not from StreamElements.
Do not open, don’t click, just report & delete. The breach is under investigation, and we’ll share updates via official channels when more information is available.
We recently became aware of a data security incident involving a third-party service provider we stopped working with last year.
We can confirm no StreamElements servers have been breached.
While this incident did not originate within StreamElements systems, we take the security of our customers’ data seriously and are actively reaching out to them to assess and address the impact.
We recently became aware of a data security incident involving a third-party service provider we stopped working with last year.
We can confirm no StreamElements servers have been breached.
While this incident did not originate within StreamElements systems, we take the security of our customers’ data seriously and are actively reaching out to them to assess and address the impact.
Learn more about our partnership with Twitch here:
strms.net/StreamElementsandT…
If you run into technical issues with your sponsorship, please contact our Support Team here: strms.net/NeedSponsorshipHel…
StreamElements Support retweeted
BASE PAY
BASE PAY
BASE PAY
BASE PAY
BASE PAY
BASE PAY
Did we mention base pay?
That's right Twitch Affiliates, our partnership with Twitch is expanding to y'all today! 🚀💜
And each StreamElements offer you receive on Twitch includes guaranteed base pay 🤝
Today we announced a new partnership with
@Twitch, bringing StreamElements sponsorship opportunities directly to your Twitch Creator Dashboard!
If you run into technical issues with your sponsorship, please contact our Support Team here: strms.net/NeedSponsorshipHel…
📢 BIG news! We’ve partnered with @Twitch! 🚀💜
What this means:
🔹StreamElements sponsorships now in your Twitch Creator Dashboard
🔹Performance-based + BASE PAY (yep!) sponsorship opportunities
EZ access to more ways to monetize your Twitch content 🤝
Get the details⤵️
Hey Folks
We are aware of an issue affecting alerts & overlays.
Our Dev Team is on this
We will drop an update once the issue has been fixed 🙏
And we’re back! 🤝
The chatbot should now be running smoothly!
Thanks for your patience as our Devs sorted out the issue🙏
Still running into issues? Try a part/join of the bot
If that doesn’t work, pls submit a ticket ⬇️
support.streamelements.com
Hey folks!
We are aware of an outage affecting our chatbot for some users. But don't worry!
Our wonderful dev team is on it, and working on a fix!
Hang tight, and we'll drop an update once we are back up and running!
And this has been fixed!
So head over to streamelements.com/selive to install SE Live and start multistreaming to more than 3 platforms for 100% FREE 🫶
