International keynote speaker - Author - Entrepreneur. Core topic: customer experience in a digital/AI driven world
Joined May 2009
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- Following7.3K
- Followers35K
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Customer Experience trends for 25: The Rise of AI Agents and its impact on #CX
youtube.com/watch?v=W7BOk1QB…
Steven Van Belleghem retweeted
.@dominos taking pizza delivery to new heights!
Steven Van Belleghem retweeted
Most companies claim they're customer-centric, but few truly deliver.
What's the secret to a customer-obsessed culture?
CX expert @StevenVBe shares 4 powerful transformations to bridge the execution gap and drive loyalty and growth.
👇🧵
Steven Van Belleghem retweeted
CX Tip: Go JOY SPOTTING in your company! by Steven Van Belleghem buff.ly/45qatuS via @StevenVBe of Nexxworks on @Thinkers360 #CustomerExperience #BusinessStrategy #CustomerLoyalty
Steven Van Belleghem retweeted
How the Love of 100 early AirBnB customers were the start of their global success buff.ly/3wd76dH via @StevenVBe of Nexxworks on @Thinkers360 #CustomerExperience #BusinessStrategy #CustomerLoyalty
Steven Van Belleghem retweeted
🛍️ @StevenVBe, world-leading expert in #customerexperience and the #author of A Diamond in the Rough, analyses how @shoptemu is taking on the giants of #ecommerce.
maddyness.com/uk/2024/01/31/…
Steven Van Belleghem retweeted
What distinguishes actual loyalty programs from marketing loyalty programs?
Don't miss @StevenVBe on #AmazingBusinessRadio as he discusses creating a customer-centric culture, emphasizing the importance of effective empathy.
hyken.com/amazing-business-r… #customerservice #CX
Steven Van Belleghem retweeted
Wie verbaasd is over de usb-drop van Factcheckers had gewoon in 2022 mijn interview met
@StevenVBe op @Apache_be kunnen lezen. "Er is altijd wel een personeelslid dat zo’n stick vindt en zijn nieuwsgierigheid niet kan bedwingen." Gevolg: bedrijf gehackt.
apache.be/2022/11/16/drempel…
Time for a new episode of RADAR, our monthly @nexxworks podcast! Last show of 2023: enjoy!
open.spotify.com/episode/1BN…
Steven Van Belleghem retweeted
CEOs think they are customer-centric and probably want to be, but obviously, the people who make that determination—customers—disagree.
I recently interviewed with @StevenVBe to discuss how to bridge that gap. forbes.com/sites/shephyken/2… #customerservice #customerexperience #CX
Steven Van Belleghem retweeted
Don't miss this week's Amazing Business Radio! We have @StevenVBe, CX expert and author of A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture.
hyken.com/amazing-business-r… #customerservice #customerexperience #CX
Steven Van Belleghem retweeted
Ever wondered why your customer-centric initiatives fall flat? @StevenVBe has the answer: "Micro-decisions." It's not just about flashy presentations; it's the small choices that model a customer-centric culture. zurl.co/RK35 @Forbes #Leadership #CustomerCentricity
Super happy with this amazing review of 'A Diamond in the Rough' in @Forbes by @Hyken
forbes.com/sites/shephyken/2…
Check out my new video: 10 Customer Experience Trends for 2024. #CX
youtube.com/watch?v=UoE8Yeyq…
Steven Van Belleghem retweeted
10 top books about creating a customer culture that delivers buff.ly/3sQgdiE via @StevenVBe on @Thinkers360 #CustomerExperience #Marketing
Happy to share my annual list of 10 Customer Experience Trends for 2024. #CX #CXtrends #trends24
stevenvanbelleghem.com/blog/…
Thank you Elite Magazine for a very nice review of 'A Diamond in the Rough'. elitebusinessmagazine.co.uk/…
New article on MyCustomer : does your company play in a packed or in an empty stadium? #CX
mycustomer.com/service/manag…
Steven Van Belleghem retweeted
10 dingen die we van Disney kunnen leren over het creëren van een magische CX marketingfacts.nl/berichten/… door @stevenvbe
Steven Van Belleghem retweeted
'Als je denkt dat je alles over goed versus slecht in Customer Experience nu wel gezien en gehoord hebt, heb je een tijdje geen boek van @StevenVBe gelezen.' @JeanineDijkhuis las zijn nieuwste > l8r.it/eEdR VD_Management
