The cost of living continues to push too many people into problem debt. We’ve identified 6 priorities the government can take forward to ease immediate pressures and help households build greater financial resilience. Read more here: stepchange.org/policy-and-re…

Another wonderful review. 🫶 Thank you to everyone who continues to support us. #Feefo #CustomerFeedback #DebtAdvice #StepChange #FinancialWellbeing

Thank you @lukejcr for being such a tireless advocate for proper bailiff regulation. We are so pleased to have your support.

🚨The government has announced that all bailiffs will have to work exclusively with firms accredited by the Enforcement Conduct Board. StepChange has campaigned for proper bailiff regulation for more than a decade, and we welcome today’s announcement.

📣 Championing the consumer voice at the highest level. Yesterday our CEO @VikkiBrownridge visited Number 10 Downing Street for discussions with officials about our insights as a charity. We welcome the positive steps taken to ease cost of living pressures - like temporarily cutting VAT on energy and capping bus fares - but know that much more needs to be done for the millions struggling with their finances. This meeting was a great opportunity to talk about what we are seeing on the front line and the solutions we are advocating for. And, of course, no visit to Number 10 would be complete without a quick hello to its most famous resident, Larry the cat! 🐈‍⬛ We’re proud to contribute our expertise and insights at the highest levels of government, ensuring the consumer voice remains at the centre of decision-making, and look forward to future conversations.

✅ Issue resolved The issue affecting our ability to send some emails to clients has now been resolved. Our systems are operating as normal, and emails are being sent as expected. If you tried to reset your password and didn't get an email, please try this again. We apologise for any inconvenience caused and appreciate your understanding while we worked to rectify the issue.

⚠️ Service update: We’re currently experiencing issues sending some emails to clients. If you're waiting for your Personal Action Plan, you can still view and download this through your online account. We apologise for any inconvenience and are working hard to resolve this as quickly as possible. We’ll share further updates once we have more information. Thank you for your patience.

Every review we receive is a reminder of why we do what we do. 🫶 Thank you to everyone who continues to support us. Your feedback not only helps us improve but also gives others the confidence to take that first step towards getting help. #Trustpilot #CustomerFeedback #DebtAdvice #StepChange #FinancialWellbeing

We’ve reached out to some of the Prime Minister’s close contacts to ask for measures that we think will make the most difference to the 4 million-plus living in problem debt The Cost of Living: stepchange.org/Policy-and-re…

We welcome @andyburnham's announcement of new cost-of-living measures as he begins his tenure as Prime Minister. The cut to VAT on electricity bills is a positive step, and we’re pleased to see action on energy costs - something we’ve long highlighted as a key driver of the cost-of-living crisis and problem debt.

One month on from a proud moment… A month after the Credit Connect Collections & Credit Industry Awards, we’re still reflecting on what this recognition means for our journey - and the people behind it. With rising household vulnerability front of mind, our focus has been clear: broaden our reach, enhance digital journeys and modernise our infrastructure to better support those who need us most. This award recognised the real progress we’ve made against that strategy. The judges’ feedback brought that to life: “It was an excellent submission showcasing great operational gains.” “StepChange presented impressive year-on-year growth for 2025, and a journey redesign that has successfully accelerated the ‘speed to advice’ for customers.” A huge thank you to our teams for making this happen - and to Credit Connect for recognising the difference that’s being made. We’re proud of how far we’ve come, and even more motivated for what’s ahead. #creditconnect #digitaltransformation #debtadvice

We’re delighted to share that we’ve been named a finalist in four categories today in the Consumer Credit Awards by @SmartMoneyPPL. These awards hold particular significance for us because they are voted for by our clients - the people at the heart of everything we do. Being recognised in this way is a powerful reflection of the support we provide and the trust our clients place in us. Our digital-first debt advice strategy is designed to make support more accessible, flexible and responsive to people’s needs - meeting them where they are and helping them take control of their financial future. To see this approach reflected in both the quality and volume of our reviews is something we’re incredibly proud of. A huge thank you to everyone who has taken the time to share their experiences! #ConsumerCreditAwards #DigitalFirst #DebtAdvice #FinancialWellbeing @CreditAwards

LETS BREAK THE CYCLE 🔁 Being stuck in debt can feel overwhelming. Shame and fear about asking for help can keep the cycle going, making it even harder to take the first step. You’re not alone - and things can get better. No matter your situation, we’re here to support you. #debt #debtadvice #debtsolutions #debtstigma

Have you left us a review yet?⭐ With over 2,000 reviews last year and a 4.9 ‘Exceptional’ star rating on Feefo, we are here to help! #debt #debtadvice #budgeting #finance