Hi Joe, thank you for getting back to us. Please accept our apologies if our previous message has caused any confusion. We are sorry you had a bad experience with the email replies. If you still need help with that we would be happy to look into it, but in order to do so we need your account details. Hence, the request from our previous message. Thank you for understanding. We remain available at your convenience. Hope you have a nice day.^AP

Hi Joe, thanks for reaching out. We are sorry you are facing some issues. Before we can help you with your query, we need to find your account. Please send us the following details via DM: - Your Stars ID (username) - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Regards ^AP

Hi Daniel, thanks for the reply. Please send us a DM with your answers. Thank you.^AP

Hi Daniel, thanks for reaching out. You have to option to withdraw your account balance. Before we can help you with your query, we need to find your account. Please send us the following details: - Your Stars ID (username) - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Regards ^AP

Hi Jamie, thanks for reaching out, and sorry to know about this! We've sent you a DM with more details, please check your inbox. Thank you ^AT

Hello. We’re currently experiencing a general issue affecting our games, and our team is aware of the situation and working to resolve it as soon as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to get everything back to normal. Thank you for your understanding. Regards, ^SL

Hi Jonathan, thanks for reaching out! We've sent you a DM with more information, please check your inbox. Thank you ^AT

Hi there, since you are not following StarsSupport, we are unfortunately not able to send you DM. Please follow us and DM once more for further assistance. Thanks! ^AT

Hi there. Thank you for your message. Due to recent regulation changes, access to our platform, and all our products (including Play Money games), are no longer available in Alberta since October 13, 2026. Regards ^DA

Hi there, thank you for your message. We have sent you a DM, please check your inbox. Thank you. ^DA

Hi Ian, thank you for your reply. We apologize for the inconveniences. Since the migration there are imminent changes of the offerings. What we suggest best is to reach out to the Betfair customer support team to clarify any uncertainty regarding offers and prizes. Thank you for understanding. We look forward to your reply and we hope that you have a nice day.^AP

Hello, thank you for your message. We apologize for the troubles. We understand that you have a lot of sentimental value with your PokerStars support and we appreciate the support. Please direct your question to our colleagues from the Betfair support regarding any missing rewards or functionalities. Thank you for understanding

Hello, thank you for your message. We apologize for the troubles. We suggest reaching out to the Betfair customer support team to have your query resolved. support.betfair.com/app/home Thank you for your cooperation. We hope you have a nice day.^AP

Hi Joe, thank you for your message. We are sorry to read that you are having difficulties. Unfortunately, we are not able to comment on your account status with Betfair. We suggest reaching out to their customer support for some help if you have additional questions. Thank you for your cooperation.^AP

Thank you very much for the provided context Trevor. We can confirm that we have raised the issue you have reported and our programming team is reviewing it at the moment. They will resolve it as fast as possible. Thank you very much for bringing this up to our attention Thank you for your patience and understanding.^AP

Hi Jordan, thanks for reaching out. Before we can help you with your query, we need to find your account. Please send us the following details via DM: - Your Stars ID (username) - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Regards ^AP

Hi Trevor, thank you for the message. We are sorry that you are experiencing difficulties. We can confirm that there are games available for today. Most probably you have something written in your search bar on the far right, which is not visible to confirm in the image you sent. Please double-check this and let us know if you need more help. Thanks^AP

⚠️There is a planned server restart on Wednesday, 14th October⚠️ The downtime will start at 04:00 CET / 22:00 ET and last for at least seven and a half hours, during which time all games on PokerStars will be unavailable.

Hi Callum, thank you for your message. We are sorry for the issues, can you please send us a DM of the following details so that we can help: - Your Stars ID (username) - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Regards ^AP

Hi Ian, thanks for reaching out. Before we can help you with your query, we need to find your account. Please send us the following details via DM: - Your Stars ID (username) - Your registered email address - Your postal address registered to your account - Your date of birth Thanks in advance for the cooperation. Regards ^AP