SozoTrades

I regret having to make this public, but after six days without a resolution, I have no other option. I’m calling on @pakothawani , @NYSMarkets and @josb2b to look into this matter. I have met every requirement for a payout. My account has been marked as “no payout,” yet no such terms were ever communicated to me before I began promoting the firm. As someone who primarily trades the Asian session (which falls at night in my region), I spent many sleepless nights analysing, executing, and monitoring my trades. I passed Phase 1, Phase 2, and the funded stage, and completed the required five minimum trading days… only to face this issue. A similar problem occurred about 10 days ago. At that time, Co-Founder @josb2b stepped in, acknowledged that the issue originated from staff, resolved it, and paid the affected traders. He also assured the community that anyone who meets the payout criteria would be paid. Even though I had never accepted any “no withdrawal” terms, I still reached out to my affiliate manager to confirm my account type. He reassured me that my account was not restricted and that the earlier issue had been fully resolved. When the problem appeared on my dashboard, I first contacted support. They asked me to wait 24 hours for the dashboard to update. After that period, they directed me to my affiliate manager. I informed him on 4 Nov and followed up again on 6 Nov. He replied on 7 November stating that he is only an affiliate marketing manager and not responsible for the issue, then redirected me back to support. Support (both via email and on X through @JeniferGomezNYS) has continued to redirect me to him. He claims he has contacted the relevant team but has received no response for six days, while I normally receive replies from support within 2–5 hours. I also attempted to reach the CEO directly, but understand he is very busy and may not see DMs. I am therefore posting this publicly in the hope that the company will look into the matter and resolve it. Thank you.