Looking for answers? Our FAQs are a great place to start, covering high-profile topics like Direct Debit setup, MyAccount features, leak responsibility, and industry regulations. Visit bit.ly/3MJ3ftz for help! #FAQs #CustomerSupport

Looks like we're not the only ones having technical issues today! Thankfully, when this customer's call dropped out, our team were straight back on the phone to help. A nice reminder that sometimes it's good to speak to a real person!

⚠️ Website update Our website is currently experiencing issues due to a wider technical outage affecting a number of websites and online services. We’re sorry for the disruption and will share an update as soon as things are back to normal.

Did you know we have a call-back service? No need to sit on hold waiting for someone to answer. Choose a call-back and we'll give you a ring when it's your turn. #CallBackOption #CustomerService #NoHoldTime

MyAccount update MyAccount is currently unavailable due to a technical issue, which means customers won’t be able to log in at the moment. We’re working to get things back up and running as quickly as possible. Thanks for your patience.

Phone line update Our phone lines are now back up and running as normal. Thanks for your patience while we worked to resolve the issue.

⚠️Phone line update ⚠️ All our phone lines are currently unavailable due to a technical issue. We’re working to get them back up and running as quickly as possible. You can still manage your account online through MyAccount. Thanks for your patience.

A quick reminder Our phone lines will be temporarily unavailable from 1:50pm today until approximately 3pm. You can still manage your account online through MyAccount while our lines are closed. Thanks for your understanding – we’ll be back on the phones asap after 3pm.

Phone line update for tomorrow Our phone lines will be unavailable on Tuesday 8 September, from 1:50pm until around 3pm. You can still manage your account online through MyAccount while our lines are closed. Thanks for your understanding!

A lovely bit of feedback to brighten up our Tuesday! Taking the time to listen, understand and help – sometimes good customer service really is that simple. Well done Thomas! #CustomerService #ServiceMatters #TeamAppreciation

“Absolute joy to deal with” – not a bad way to start the week! Simple, straightforward and friendly is exactly how we want doing business with us to feel. Thanks to another of our customers for making our Monday :)

Our new website is live! 🎉 A fresh new look and a simpler way to manage your account, get support and discover ways to save water, money and time. And it’s just the start of more improvements to come. Take a look 👇 source4b.co.uk Your Business. Our Priority.

We're hiring a Change, Release & Environment Manager. If you enjoy delivering technology change and working across teams to make it happen, we'd love to hear from you. Apply now 👉 careers.source4b.co.uk/jobs/… #Hiring #ChangeManagement #JobOpportunity

📢 Could you be our next Billing Team Leader? If you enjoy leading people, solving problems & making a real difference for customers, we'd love to hear from you. Find out more & apply: bit.ly/3Twp99X #Hiring #Leadership #Careers

We're hiring a Customer Service Adviser! Love helping customers and solving problems? Join our friendly team and make a real difference every day. Apply now: linkedin.com/jobs/view/44364… #Hiring #CustomerService

Looking for your next leadership role? We're hiring a Senior Contracts Manager. If you're an experienced commercial leader with strong contract management and negotiation skills, we'd love to hear from you. Apply today: bit.ly/4wvZQ6k #Hiring #Jobs

Today's dress code? England shirts! The team is match-ready and getting into the World Cup spirit ahead of tonight's game. Come on England! #ThreeLions #WorldCup #ItsComingHome

Locked out of your account? Need help getting started with MyAccount? Our Customer Service team is always on hand to help, as this customer recently discovered... #CustomerService #AccountHelp #MyAccountSupport

Friday afternoon tip 💡 If you're calling us and the lines are busy, why not use our call-back service? We'll hold your place in the queue and give you a ring back when it's your turn. Don't just take our word for it... #CallBackService #CustomerService #BusinessTips

Did you know we offer a call back service, so you don’t have to wait on hold? 📞 Another lovely piece of feedback for Kevin and the Customer Service team #CallBackService #CustomerService #CustomerExperience