#EskomDistribution Ms. Dade Mbhele, Senior Manager Retail Centre of Excellence, in a panel discussion, highlighted the pivotal role of utilities in adapting to evolving consumer needs for a reimagined experience. Insightful discussions @SSLiveAfrica Future Energy Show Africa, Gallagher Convention Center, Midrand. #FutureEnergyAfrica #SolarStorageAfrica

#EskomDistribution Dade Mbhele, Senior Manager Retail Centre of Excellence, interviewed by Dr. Emmanuel Jengwa at @SSLiveAfrica shared insights on utility customer engagement strategies. She emphasized segmented engagement, catering to diverse customer needs from minimal to high consumption levels. Eskom leverages various channels like Alfred chatbot and online platforms for continuous engagement. The aim is to enable interactions and deliver value, ultimately moving towards a fully integrated smart grid and minimizing load shedding through initiatives like load limiting. Eskom prioritizes customer-centric approaches, investing in green buildings and actively listening to and meeting customer needs. #FutureEnergyAfrica #SolarStorageAfrica

Portia Papu, Senior Manager Project Execution at #Eskom Distribution, shared insights on innovative solutions to tackle energy theft, illegal connections, and meter tampering @SSLiveAfrica From migrating to smart meters to implementing tamper alarms and electronic keys, Eskom is enhancing efficiency and combating losses. Through energy analytics and remote monitoring, Eskom ensures accurate billing and addresses technical issues proactively. #FutureEnergyAfrica #SolarStorageAfrica